Phalon Cannarella
Cape Coral,Fl
Summary
Results-oriented business leader with more than 8 years of experience in day-to-day business operations. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production and Talent Supervisor
Hutton Miller
01.2016 - Current
- Reviewed client feedback and developed strategies to improve product quality.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed team of 10+ production associates, overseeing productive production processes and meeting all deadlines.
- Managed digital assets and resources for business, promotional, and routine filming use.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Event Coordinator and Server
Pisco y Nazca
Miami
06.2018 - 01.2020
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Consulted with customers to determine objectives and requirements for events.
- Performed event coordination for larger parties and gatherings.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Banquet and Fine Dining Server
Devon Seafood and Steak
Miami, FL
07.2017 - 12.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled food and beverage orders for up to 60 guests, delivering prompt and friendly service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased total and personal sales by 200% upselling higher-end products to customers.
- Maintained lead sales consistently for 1+ years.
Cutco Sales Associate
Cutco
Miami
01.2017 - 01.2018
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized CRM software to manage customer accounts and track performance metrics.
Supervisor
Kumo Japanese Steak House
Cape Coral, FL
06.2014 - 06.2017
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Host
Azteca America, Television
01.2015 - 01.2017
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Broadcasted and blind read copy for advertisements and breaking news developments.
- Reported from field locations and wrote stories under tight deadlines.
- Anchored popular broadcast program with good ratings and audience engagement.
Education
Bachelor of Science - Business And Finance
Florida International University
Miami, FL05.2024
GED -
Cape Coral High School
Cape Coral, FL2017
Skills
- Project Support
- Escorting Actors
- Reconciling Cash Drawers
- Money Handling
- Fine Dining Expertise
- Guest Relations
- Microsoft Excel
- Microsoft Word
- Search Engine Optimization Practices
- Adobe Systems Adobe Creative Cloud
Certification
Digital Advertising Certification
- [November 2022- December 2023]
Email Marketing Certification
- [October 2022- November 2024]
SEO Certification
- [September 2022- October 2023]
Timeline
Event Coordinator and Server
Pisco y Nazca
06.2018 - 01.2020
Banquet and Fine Dining Server
Devon Seafood and Steak
07.2017 - 12.2019
Cutco Sales Associate
Cutco
01.2017 - 01.2018
Production and Talent Supervisor
Hutton Miller
01.2016 - Current
Host
Azteca America, Television
01.2015 - 01.2017
Supervisor
Kumo Japanese Steak House
06.2014 - 06.2017
Bachelor of Science - Business And Finance
Florida International University
GED -
Cape Coral High School