Phani Raj
Mooresville,NC
Summary
Experienced Software professional driving Digital transformation and seamless customer experience across businesses and geographies. Proven ability to leverage technology to achieve organizational objectives. Innovative problem solver whose areas of expertise include Content Management system (CMS), E-Commerce, Digital Marketing and Self service Portals. Collaborate with Business Leaders, IT & Engineering Product Owner(s) to drive product roadmap to deliver the expected return of investment and prioritize product capabilities.
Overview
13
13
years of professional experience
Work History
Senior IT Analyst
Honeywell
Charlotte, NC
06.2022 - Current
- Accountable for transformative digital programs for self-service customer portals and customer experience across businesses and geographies.
- Working towards an industry leading API and Microservices based digital landscape.
- Collaborating with service owner for Portal in building the roadmap for features introduction, feature implementation and deployment across various businesses within Honeywell.
- Collaborating with service owner for Portal to prepare reporting for executive leadership and provide regular updates on the overall product roadmap.
- Contributing to the overall AOP plan by creating project charters and ideas and ensure they are aligned with Strategic plan (STRAP).
- Responsible for analyzing the business requirements and solutions that align with enterprise standards and enhance the customer experience.
- Interacting with business stakeholders to discover, capture, and assess project requirements and produce required documentation.
- Working with UX to create wireframes to explain the requirements and draft user stories.
- Creating process flows in visio for complex use cases that clearly explains how end to end user journey will be implemented.
- Providing business requirements that technical leads can translate into architected solutions.
- Working on projects to implement the user stories captured.
- Mentoring junior BA's and Analyst's and provide them the right tools to grow as future digital leaders.
Senior Manager, Business Systems
Kaseya
Atlanta, GA
04.2022 - 06.2022
- Assisted with CRM migrations and Integrations that rapidly occurs via M&A activities.
- Managed cross-functional business stakeholders and drive salesforce automations and processes to improve operational efficiencies.
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Developed and led process improvements to optimize operations and reduce costs.
- Managed Salesforce administrators, developers, and 3rd party resources in India.
Software Development Specialist
NTT DATA Americas (Client: Honeywell)
Phoenix, AZ
11.2016 - 04.2022
- As a principal business analyst of Aerospace Digital IT team, I was accountable in successfully migrating customer facing website from Sitecore to Adobe Experience manager CMS platform with a goal and benefit to merge both marketing and transaction website into one common technology.
- Analyzed and documented business requirements to migrate legacy e-commerce application to SAP Commerce cloud solution with the objective of increasing revenue and deploy new capabilities faster time to market.
- Performed business analysis activities in the areas of requirements elicitation, stakeholder analysis, communication plans, developing use cases, and process flow diagrams.
- Worked with the business and architects in documenting and implementing customer support user journey by integrating with Salesforce.
- Analyzed and defined business requirements to automate customer registration process by setting up customer master data in Salesforce.
- Created detailed requirements specifications in confluence and develop a sprint roadmap plan to identify/define epics, features, and well-defined user stories.
- Well versed in documenting Functional & Technical specifications detailing end to end user journey of every product Feature.
- Worked directly with engineering services team to document business rules and design solution for selling configured products on Aerospace portal.
- Automated aerospace quoting process in SAP when user requests for a quote through customer facing application.
- Worked closely with Honeywell User experience team (HUE) in prototyping business use cases.
- Executed User Acceptance Testing Phase (UAT) by preparing scorecard of all features developed and acceptance criteria needed to achieve the project goal and objective.
- Accountable to overall End to End solution that meets customer experience needs and technical standards by following agile principles.
- Participated in application infrastructure design discussions and ensuring technical specifications implemented meets best practices.
Senior Software Development Analyst
NTT DATA Canada (Client:Honeywell)
Mississauga
02.2016 - 11.2016
- Performed the role of Functional Analyst in streamlining Aerospace Repair & Overhaul manufacturing process to provide real time order status by integrating with SAP platform.
- Worked directly with stakeholders in documenting business requirements and developed proof of concept for complex use cases.
- Prepared System and Technical design document and assisted development team in developing integration framework.
- Designed and implemented real time email notification system for users to receive communication on orders they place.
- Developed commenting feature integrated with Salesforce to display real time comments entered by Customer support representative.
- Developed Test cases and lead the Testing Phase by directly working with business owners and end users.
Lead Software Engineer
NTT DATA (Client:Honeywell)
Chennai
10.2010 - 02.2016
- Designed and implemented Aerospace portal customer facing application using IBM WebSphere Portal framework by gathering requirements from stakeholders and functional owners.
- Prepared Impact Analysis document and collaborated with technical architects to get it reviewed and approved.
- Implemented SAML (security assertion markup language) integration authentication set up for travel and expense application.
- Designed and implemented custom reports in Salesforce for preparing dashboard of overall aerospace registration process.
- Enhanceed Honeywell’s internal Credit card application by enabling country wise rollout to support credit card issue processing.
- Supported Honeywell’s Concur backend integration application in assisting users.
Education
Bachelor of Engineering - Electrical And Electronics
Andhra University
05.2008
Skills
- Technology Architecture Analysis
- Enterprise Strategist
- Business Analysis
- User Acceptance Testing
- Business Process Improvement
- Risk Assessment
- Product Management
- Requirements Gathering
- Complex Problem Solving
- Specifications Documentation
- Agile Principles
- Epic Refinement
- Jira
- Confluence
- Prototyping tools
- Adobe Experience Manager (AEM)
- SAP Commerce Cloud (Hybris)
- Salesforce CRM
- Elastic Search Cloud
- SAP
- Oracle PL/SQL
- JAVA/J2EE/JSP
- APIGEE API
- MuleSoft
Timeline
Senior IT Analyst
Honeywell
06.2022 - Current
Senior Manager, Business Systems
Kaseya
04.2022 - 06.2022
Software Development Specialist
NTT DATA Americas (Client: Honeywell)
11.2016 - 04.2022
Senior Software Development Analyst
NTT DATA Canada (Client:Honeywell)
02.2016 - 11.2016
Lead Software Engineer
NTT DATA (Client:Honeywell)
10.2010 - 02.2016
Bachelor of Engineering - Electrical And Electronics
Andhra University
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