PHANICE MURULE
Aberdeen,SD
Summary
Compassionate, dedicated and diligent nursing student pursuing a Bachelor of Science in Nursing at Northern State University. Eager to contribute to Sanford/Avera Hospital's commitment to exceptional patient care. Passionate about supporting patients with empathy and professionalism while gaining hands-on experience in a healthcare setting. Seeking a Patient Care Technician role to build foundational skills and further develop my dedication to improving patient outcomes.
Overview
14
14
years of professional experience
Work History
Student Worker
Sodexo
Aberdeen, USA
10.2024 - Current
- Delivering excellent customer service in a high-volume food service environment
- Maintaining cleanliness and safety standards, ensuring a healthy environment for all
- Collaborating with team members to meet daily operational goals efficiently
- Assisting with office tasks, which may involve clerical or marketing duties
Administrative Assistant
Mumias Sugar Company
Western, Kakamega
01.2016 - 07.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Facilitated collaboration within team by organizing regular meetings and tracking project progress
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
General Manager
Quills Hotels
Nairobi
01.2014 - 11.2015
- Managed budget implementations, employee reviews, training schedules and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Managed budget development, forecasting and financial reporting processes to track progress towards organizational objectives accurately
- Formulated policies and procedures to streamline operations
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
Billing Intern
Eldoret Water And Sanitation Company (ELDOWAS)
Eldoret
05.2012 - 08.2012
- Generating and sending invoices to customers
- Receiving payments from customers, applying them to the correct accounts, and reconciling discrepancies
- Updating and recording billing statements
- Receiving billing statements and forwarding them to the records manager
- Maintaining good customer-client relationships through efficient service delivery
Financial Intern
Eldoret Water And Sanitation Company (ELDOWAS)
Eldoret
05.2011 - 08.2011
- Preparing budgets and financial forecasts
- Maintaining accurate financial records
- Balancing books of accounts
- Identifying and mitigating financial risks
- Liaising with other departments to align financial goals
Education
Bachelor's of Science - Nursing
Northern State University
Aberdeen, SD05.2028
Bachelors - Business Management
Masinde Muliro University of Science And Technology
Western, Kakamega12.2013
High School - Secondary Education
11.2007
Skills
- Strong interpersonal communication abilities
- Ability to build rapport with patients and colleagues
- Time management and organizational skills
- Basic knowledge of patient care and medical terminology
- Adaptable and quick learner in dynamic environments
Affiliations
Rotary International club.
Accomplishments
- Collaborated with a team of 50 in the development of the Quill's effectiveness and productivity.
- Spearheaded acquisition of two competitor companies. Established and managed partner relationships daily. Developed a new marketing strategy, which increased the customer base by 23%.
- Recognized for being among the best in writing business plans and proposals in my Business Management class.
Volunteer Experience
- Volunteer, Salvation Army, Aberdeen, SD, 10/26, Supported community members in need by distributing essential resources., Fostered empathy and interpersonal skills by engaging with diverse populations.
- Participant, Corporate Social Responsibility Activities, 05/11 - 04/24, Orphanages, Cleaning the town, Delivering gifts such as clothes, food to the vulnerable populations.
Languages
- Bilingual (Native and Kiswahili).
- English.
Timeline
Student Worker
Sodexo
10.2024 - Current
Administrative Assistant
Mumias Sugar Company
01.2016 - 07.2024
General Manager
Quills Hotels
01.2014 - 11.2015
Billing Intern
Eldoret Water And Sanitation Company (ELDOWAS)
05.2012 - 08.2012
Financial Intern
Eldoret Water And Sanitation Company (ELDOWAS)
05.2011 - 08.2011
Bachelor's of Science - Nursing
Northern State University
Bachelors - Business Management
Masinde Muliro University of Science And Technology