Phantajah Planks
Las Vegas,United States
Summary
Dynamic professional with extensive experience in inventory management and customer service roles, consistently ensuring a safe and welcoming environment. Proven ability to implement effective product organization and inventory management. Exceptional communication and conflict resolution skills, leading to improved customer satisfaction ratings. Committed to leveraging attention to detail and technical expertise to deliver outstanding service and performance solutions.
Overview
9
9
years of professional experience
Work History
Merchandiser/Stocker
Walmart
Las Vegas, NV
08.2025 - 12.2025
- Stock replenishment
- Merchandise stocking and shelving
- Inventory management
- Product organization
- Freight unloading
- Pallet breakdown and sorting
- Inventory counts and cycle counting
- Ability to work in a fast-paced environment
- Safety procedures and workplace compliance
- Lifting and moving heavy merchandise (up to 50 lbs. or more)
Travel Merchandising
Mallard
01.2026 - 07.2026
- Product merchandising and display setup
- Inventory management and stock replenishment
- Planogram implementation
- Retail store organization
- Visual merchandising
- Customer service
- Relationship building with store managers/employees
- Attention to detail
- Problem-solving
- Adaptability and flexibility
- Independent work ethic
- Team collaboration
- Strong communication skills
- Multitasking
Warehouse Worker
Amazon
Las Vegas, NV
07.2023 - 11.2024
- Streamlined warehouse operations, boosting efficiency and reducing errors.
- Implemented innovative sorting techniques, leading to faster order processing.
- Fostered team synergy in high-pressure environment.
- Mentored new hires, enhancing overall productivity and morale within the warehouse team.
- Cultivated a cohesive team environment in a fast-paced setting.
- Guided new team members, boosting overall warehouse productivity and team morale.
Customer Service Agent
Diamond Resorts & Hotels
Las Vegas, NV
11.2018 - 12.2019
- Assisted customers in identifying needs and resolving issues, enhancing satisfaction and loyalty.
- Recorded client data in a custom system, ensuring accurate and organized customer records.
- Clarified timeshare features to customers, optimizing their understanding and product use.
- Communicated company information effectively, building trust and brand awareness.
Cashier
Calvin Klein
Las Vegas, NV
09.2017 - 01.2018
- Assisted customers, boosting satisfaction and sales through effective communication.
- Handled cash register, ensuring transaction accuracy and security.
- Restocked merchandise, enhancing store presentation and availability.
- Applied loss prevention tactics, minimizing theft incidents.
- Kept checkout areas clean, promoting a welcoming store atmosphere.
Education
Bachelor's Degree - Nursing
Grand Canyon University
Phoenix, AZ01.2027
High School Diploma - undefined
Western High School
Las Vegas, NV, US01.2017
Skills
Surveillance Systems - Advanced
Safety Protocols - Expert
Attention to Detail - Expert
Communication - Expert
Conflict Resolution - Expert
Documentation - Expert
Reporting - Advanced
Problem resolution - Advanced
Computer proficiency - Expert
Customer service - Expert
Customer relations - Proficient
Relationship development - Advanced
Organization - Expert
Retail Sales - Proficient
Time Management - Advanced
Residential Cleaning - Proficient
Cash Handling - Expert
Inventory Control - Proficient
Microsoft Excel - Expert
Timeline
Travel Merchandising
Mallard
01.2026 - 07.2026
Merchandiser/Stocker
Walmart
08.2025 - 12.2025
Warehouse Worker
Amazon
07.2023 - 11.2024
Customer Service Agent
Diamond Resorts & Hotels
11.2018 - 12.2019
Cashier
Calvin Klein
09.2017 - 01.2018
High School Diploma - undefined
Western High School
Bachelor's Degree - Nursing
Grand Canyon University