Phantasia Brown
Raleigh,NC
Summary
Compassionate Behavioral Health Specialist with strong skills in client assessment, treatment planning, and mental health education. Committed to helping clients develop effective coping strategies. Dedicated professional with experience in behavioral health and customer service. Skilled in team collaboration, employee training, and inventory management. Aiming to leverage expertise in mental health education to enhance client support and foster a positive team environment.
Overview
2
2
years of professional experience
Work History
Behavioral Health Specialist
Pinnacle Health
Raleigh, North Carolina
11.2025 - Current
- Assisted clients in developing coping strategies for mental health challenges.
- Conducted assessments to evaluate client needs and treatment plans.
- Educated clients and families on mental health resources and support services.
- Monitored client behavior and reported significant changes to the care team.
Assistant Manager
Dollar Tree Department Store
Raleigh, North Carolina
06.2024 - 11.2025
- Assisted in daily store operations and ensured smooth workflow among team members.
- Managed inventory control and organized stockroom for efficient product retrieval.
- Trained new employees on store policies, procedures, and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Representative
TurboTax
Raleigh, North Carolina
03.2025 - 04.2025
- Assisted customers with tax preparation inquiries and software navigation.
- Resolved technical issues related to TurboTax software for users.
- Educated clients about available TurboTax features and tools.
- Followed up on customer feedback to improve service quality continuously.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Social And Human Services
Wake Tech Community College
Raleigh, NC12-2025
Skills
- Client assessment
- Treatment planning
- Coping strategies
- Mental health education
- Team collaboration
- Inventory management
- Employee training
- Behavior modification
- Referrals
- Case management
Timeline
Behavioral Health Specialist
Pinnacle Health
11.2025 - Current
Customer Service Representative
TurboTax
03.2025 - 04.2025
Assistant Manager
Dollar Tree Department Store
06.2024 - 11.2025
Associate of Applied Science - Social And Human Services
Wake Tech Community College