Summary
Overview
Work History
Education
Skills
Timeline
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Pharael R. Simon-Joseph

Kissimmee

Summary

Motivated and customer-focused professional seeking to advance in the customer service industry. Eager to leverage over four years of hands-on experience in retail, hospitality, and recreation to contribute to a dynamic team while continuing to grow professionally.

Over four years of experience in customer service and hospitality roles Strong interpersonal and communication skills—both verbal and written Skilled in handling customer inquiries, sales, and problem resolution Bilingual: Fluent in English and Haitian Creole Proficient in Microsoft Word, Outlook, Excel, and PowerPoint

Overview

4
4
years of professional experience

Work History

Recreation Attendant / Customer Service Representative

Holiday Inn Orange Lake Resort
Kissimmee
01.2024 - Current
  • Operate resort attractions and ensure guest safety and satisfaction
  • Deliver outstanding hospitality and assist guests with recreational services
  • Handle cash transactions accurately and efficiently
  • Maintain a clean and welcoming environment for all visitors

Bellman / Concierge / Guest Services

Westgate Resort
Orlando
01.2022 - 01.2024
  • Provided luggage assistance and guidance to resort guests
  • Supported front desk operations, including customer inquiries and concierge services
  • Promoted resort amenities to enhance guest experience
  • Operated as cashier during high-traffic shifts

Sales Associate / Cashier

True Religion Brand Jeans
Orlando
01.2021 - 01.2022
  • Delivered personalized customer assistance in a high-end retail environment
  • Processed sales transactions and handled returns
  • Maintained merchandise presentation and stock levels

Sales Associate / Customer Service

Finish Line
Orlando
01.2021 - 01.2022
  • Assisted customers with product selections and footwear fitting
  • Maintained sales floor organization and inventory restocking
  • Provided enthusiastic and efficient customer support

Cut 20 Service Representative

Tulsi Enlightens Enterprises, LLC
  • Company Overview: Family Business
  • Managed customer communications and appointment scheduling
  • Monitored and responded to business emails
  • Assisted with product delivery and client outreach
  • Family Business

Education

Valencia College
Orlando, FL
01.2022

High School Diploma -

Celebration High School
Celebration, FL
06.2021

Massage Therapy Program -

Academy of Career Training

Skills

  • Microsoft Office Suite
  • Document scanning
  • Email management
  • POS systems
  • Cash handling

Timeline

Recreation Attendant / Customer Service Representative

Holiday Inn Orange Lake Resort
01.2024 - Current

Bellman / Concierge / Guest Services

Westgate Resort
01.2022 - 01.2024

Sales Associate / Cashier

True Religion Brand Jeans
01.2021 - 01.2022

Sales Associate / Customer Service

Finish Line
01.2021 - 01.2022

Cut 20 Service Representative

Tulsi Enlightens Enterprises, LLC

Valencia College

High School Diploma -

Celebration High School

Massage Therapy Program -

Academy of Career Training
Pharael R. Simon-Joseph