James Bush
JOLIET,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in the detention industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Technical Service /Customer Service Representative
R.R. Brink Locking Systems, Inc.
Shorewood, Illinois
05.2007 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Resolved 20+ issues over phone with 20+ customers daily
Field Service Technician
R.R. Brink Locking Systems, Inc.
Shorewood, Illinois
05.2007 - 05.2019
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2015
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Order and Refund Processing
- Verbal and Written Communication
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Upselling Products and Services
- Calm and Professional Under Pressure
- LiveChat Messaging
- Microsoft Exchange
- Microsoft Office Suite
- Team-Oriented and Cooperative
- Computer Proficiency
- Strong Analytical and Problem Solving Skills
- Time Management
- Proficiency in Microsoft Office and G Suite
Timeline
Technical Service /Customer Service Representative
R.R. Brink Locking Systems, Inc.
05.2007 - Current
Field Service Technician
R.R. Brink Locking Systems, Inc.
05.2007 - 05.2019
High School Diploma -
Penn Foster Career School