Phat Dinh
Tustin,CA
Summary
Senior Relationship Manager over 20 years of experience in auto Finance. I have experience in collections, underwriting loans, and managing a successful team. I am looking for opportunity to use my skills and abilities to join a company where I can contribute my skills and grow within the company.
Overview
25
25
years of professional experience
Work History
Senior Relationship Manager
Capital One Auto Finance
Irvine, CA
06.2011 - 01.2024
- Managed team of 8 associates in various markets including Southern California, Utah, Nevada, Idaho, and Arizona.
- Train and coach associates on their sales skills and underwriting knowledge to help them build strong relationships in their territories and grow market share.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions. Pitched Capital One auto finance digital tools to our top performing dealers.
- Responsible for implemented Team/Pod strategies for increasing market share and providing excellent service to our dealers
- Several awards won by team including winning 2021 Team of the Year for West Division
Credit Analyst
Wells Fargo Auto Finance
Irvine, CA
04.2003 - 06.2011
- Build and maintain strong relationships with dealers in territory and partner with outside sales representative to grow market share.
- Reviewed and analyzed credit bureaus for potential borrowers to determine credit worthiness.
- Analyzed customer payment histories to assess credit risk profiles.
- Determined appropriate loan terms based on borrower's creditworthiness.
Collections
Chrysler Financial
Irvine, CA
06.1999 - 04.2003
- Managed customer accounts by obtaining payment information and updating records.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
Education
Bachelor of Science - Social Science/Finance
UC Irvine
Irvine, CA06-1998
Skills
- Team Training
- Strategic Planning
- Business Development
- Strategy Development
- Relationship Building
- Staff Recruitment and Hiring
- Team Building Leadership
- Sales Support
Timeline
Senior Relationship Manager
Capital One Auto Finance
06.2011 - 01.2024
Credit Analyst
Wells Fargo Auto Finance
04.2003 - 06.2011
Collections
Chrysler Financial
06.1999 - 04.2003
Bachelor of Science - Social Science/Finance
UC Irvine
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