Overview
Work History
Education
Skills
Timeline
Generic

Phatima Roundtree

Charlotte

Overview

15
15
years of professional experience

Work History

Ramp Agent

Piedmont Airlines
03.2024 - Current
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Helped train new employees in safe practices and warehouse procedures.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Ramp Agent

Unifi
09.2021 - 03.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

General Service Worker

Children's Hospital of Philadelphia
01.2020 - 09.2021
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Participated in ongoing professional development opportunities, staying up-to-date on best practices relevant to the industry.

Retail Sales Associate

Kohl's Department Stores, Inc
01.2013 - 01.2020
  • Generated brand awareness and positive product impressions to increase sales
  • Processed merchandise returns and exchanges for customers refund payments, or store credit
  • Maintained accurate and attractive merchandise displays to maximize purchases
  • Initiated friendly conversation with each customer to determine level of assistance required.

Crew Member

Sweetgreen
01.2012 - 01.2013
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Worked front counter, drive-thru and other areas.

Receptionist

Butt's Barbershop
01.2010 - 01.2011
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Faith Connection Christian Academy High School
Philadelphia, PA

Cosmetology -

Empire Beauty School
Springfield, PA

Skills

  • Strong Work Ethic
  • Leadership Qualities
  • Strategic planning and execution
  • Professionalism and Etiquette
  • Equipment Operation
  • Reliability and punctuality
  • Emergency Procedures
  • Interpersonal communications

Timeline

Ramp Agent

Piedmont Airlines
03.2024 - Current

Ramp Agent

Unifi
09.2021 - 03.2024

General Service Worker

Children's Hospital of Philadelphia
01.2020 - 09.2021

Retail Sales Associate

Kohl's Department Stores, Inc
01.2013 - 01.2020

Crew Member

Sweetgreen
01.2012 - 01.2013

Receptionist

Butt's Barbershop
01.2010 - 01.2011

High School Diploma -

Faith Connection Christian Academy High School

Cosmetology -

Empire Beauty School

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Phatima Roundtree