Phatima Roundtree
Charlotte
Overview
15
15
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
03.2024 - Current
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Helped train new employees in safe practices and warehouse procedures.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Ramp Agent
Unifi
09.2021 - 03.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
General Service Worker
Children's Hospital of Philadelphia
01.2020 - 09.2021
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Collaborated with multiple departments to maximize workflow and efficiency.
- Participated in ongoing professional development opportunities, staying up-to-date on best practices relevant to the industry.
Retail Sales Associate
Kohl's Department Stores, Inc
01.2013 - 01.2020
- Generated brand awareness and positive product impressions to increase sales
- Processed merchandise returns and exchanges for customers refund payments, or store credit
- Maintained accurate and attractive merchandise displays to maximize purchases
- Initiated friendly conversation with each customer to determine level of assistance required.
Crew Member
Sweetgreen
01.2012 - 01.2013
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Worked front counter, drive-thru and other areas.
Receptionist
Butt's Barbershop
01.2010 - 01.2011
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Faith Connection Christian Academy High School
Philadelphia, PACosmetology -
Empire Beauty School
Springfield, PASkills
- Strong Work Ethic
- Leadership Qualities
- Strategic planning and execution
- Professionalism and Etiquette
- Equipment Operation
- Reliability and punctuality
- Emergency Procedures
- Interpersonal communications
Timeline
Ramp Agent
Piedmont Airlines
03.2024 - Current
Ramp Agent
Unifi
09.2021 - 03.2024
General Service Worker
Children's Hospital of Philadelphia
01.2020 - 09.2021
Retail Sales Associate
Kohl's Department Stores, Inc
01.2013 - 01.2020
Crew Member
Sweetgreen
01.2012 - 01.2013
Receptionist
Butt's Barbershop
01.2010 - 01.2011
High School Diploma -
Faith Connection Christian Academy High School
Cosmetology -
Empire Beauty School