Pheadra Romero
Thibodaux,LA
Summary
Dynamic leader with a proven track record at Rouses Market, enhancing department efficiency and customer satisfaction through innovative inventory management and team collaboration. Skilled in staff management and problem-solving, I excel in driving performance improvements and fostering strong supplier relationships. Achieved consistent performance targets by leveraging motivational leadership and effective training techniques.
Overview
13
13
years of professional experience
Work History
Department Manager
Rouses Market
Thibodaux, LA
06.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Direct Service Worker
Leading Healthcare
Thibodaux, LA
08.2011 - 06.2022
Education
Diploma - General Studies
Terrebonne High School
Houma, LA05.2004
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Training and mentoring
Safety and Security
Customer Engagement
Goals and performance
Flexible Schedule
Personnel training and development
Coaching and Mentoring
Loss Prevention
Sales Reporting
Training and Development
Order Management
Relationship building and management
Order Processing
Employee Scheduling
Conflict de-escalation
Scheduling
Product restocking
Motivational Leadership
Timeline
Department Manager
Rouses Market
06.2022 - Current
Direct Service Worker
Leading Healthcare
08.2011 - 06.2022
Diploma - General Studies
Terrebonne High School