Rekal Hooker

New Orleans,LA

Summary

Dedicated customer service professional with a strong background in managing daily operations and leading teams. Proven ability to optimize workflows, significantly enhancing customer satisfaction and driving operational efficiency. Expertise in problem-solving and strategic planning enables teams to achieve performance goals and exceed expectations. Committed to fostering a positive work environment that encourages collaboration and continuous improvement.

Overview

years of professional experience

Certification

Work History

Assistant Manager

Rouses Market

09.2023 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Collaborated with the management team to develop strategic plans for business growth and improvement.

Cashier

Color Inc

08.2021 - 09.2022

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associate of Applied Science - Biology

University of New Orleans

New Orleans, LA

05-2027

Skills

Customer service
Money handling
Team leadership
Decision-making

Time management
Team building
Problem-solving
Google drive

Certification

Certified medical administrative assistant | Delgado Community College | 2025 National Health career Association (NHA) - Certified in managing front office operations, medical records, scheduling, and insurance processing.

Proficient in Microsoft Office (Word, Excel, Outlook) for healthcare documentation and communication. CPR certified with a focus on patient safety and emergency readiness.

BLS | Ochsner Medical Center | 2025 Certified in CPR and emergency cardiovascular care for adults,

children, and infants. Trained to respond to cardiac arrest, respiratory emergencies, and choking incidents, utilizing AEDs and effective team-based resuscitation techniques

Work Type

Full Time

Work Location

RemoteOn-Site

Timeline