Pheana Cox
Columbus
Summary
Dynamic professional with experience as a Customer Service Representative at CVS Healthcare, excelling in oral communication and behavior management. Proven ability to enhance customer satisfaction through effective problem-solving and support. Skilled in lesson planning and parent-teacher communication, fostering positive relationships and ensuring clarity in service offerings.
Overview
4
4
years of professional experience
Work History
Assistant Teacher
Young Scholars
11.2023 - Current
Customer Service Representative
Contact Us
08.2023 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing customer accounts efficiently.
- Utilized CRM software to track interactions and maintain detailed records.
- Collaborated with team members to enhance service delivery and streamline operations.
- Conducted follow-ups on unresolved issues to ensure customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Healthcare Customer Service Representative
CVS Healthcare
01.2022 - 07.2023
- Assisted patients in navigating healthcare services and resolving inquiries.
- Provided support to team members in addressing customer concerns efficiently.
- Learned and utilized electronic health record systems for accurate information retrieval.
- Communicated effectively with patients to ensure understanding of service offerings.
- Maintained knowledge of insurance policies to assist patients with coverage questions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Centennial
Columbus, OHEarly Childhood Care And Education
Columbus State Community College
Columbus, OHSkills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
Timeline
Assistant Teacher
Young Scholars
11.2023 - Current
Customer Service Representative
Contact Us
08.2023 - 10.2024
Healthcare Customer Service Representative
CVS Healthcare
01.2022 - 07.2023
High School Diploma -
Centennial
Early Childhood Care And Education
Columbus State Community College