PHEBEE MCINTOSH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Economic Support Specialist
Georgia Department Of Human Services
2023.12 - Current
- Conduct interviews with applicants, explaining benefits process and eligibility requirements
- Collect and analyze personal and financial information to make appropriate determinations for SNAP benefits
- Research and interpret program policy and procedure to individual case circumstances.
- Keep case files updated, accurate and aligned with requirements.
- Continuous learning of state and federal program regulations, through training prior to full case assignment and ongoing training thereafter.
Lead Income Tax Preparer
Jackson Hewitt Tax Service
2018.12 - 2024.01
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed over 200 clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Managed office operations while scheduling appointments for department managers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Mail Courier/Delivery
Fulton County Board Of Commissioners
2006.05 - 2017.12
- Developed strong interpersonal and communication skills from interacting professionally with upper management and peers.
- Verified package information to check for accuracy and completeness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
Education
Associate of Applied Science - General Studies
Atlanta Metropolitan State College
Atlanta, GA08.2016
Skills
- Tax Laws
- Staff Development
- Administrative Support
- Eligibility Determinations
- Organizational Abilities
- Conflict Resolution
- Interviewing Clients
- Office Operations
- Customer Satisfaction
- Time Management
Timeline
Economic Support Specialist
Georgia Department Of Human Services
2023.12 - Current
Lead Income Tax Preparer
Jackson Hewitt Tax Service
2018.12 - 2024.01
Mail Courier/Delivery
Fulton County Board Of Commissioners
2006.05 - 2017.12
Associate of Applied Science - General Studies
Atlanta Metropolitan State College
Similar Profiles
Imani BrownImani Brown
Case Manager at Georgia Department of Human ServicesCase Manager at Georgia Department of Human Services
JESSICA FERGUSONJESSICA FERGUSON
Advocate Supervisor at Georgia Department Of Human ServicesAdvocate Supervisor at Georgia Department Of Human Services
Jomal ChildersJomal Childers
Sr. Training Manager at Georgia Department of Human ServicesSr. Training Manager at Georgia Department of Human Services