Pheben Berhane
Philadelphia,PA
Summary
Dynamic and results-oriented professional with experience at Le Visage Ent & Facial Plastic Surgery, Llc And Mednet Technologies, adept in customer service and administrative tasks. Excelled in patient education, reducing complications through effective communication. Proven multitasking abilities, seamlessly integrating teamwork, problem-solving, and bilingual skills (Amharic and Spanish) to enhance operational efficiency and client relationships. Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
2
2
years of professional experience
Work History
Intern
Le Visage Ent & Facial Plastic Surgery, Llc And Mednet Technologies
04.2024 - 08.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Restaurant Hostess
Leonardo Lopez
03.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Restaurant Hostess
Justin Knight
02.2022 - 03.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Conducted performance evaluations for hostess team members, offering constructive feedback for improvement where necessary.
Education
High School Diploma -
Walter Johnson High School
Bethesda, MD06-2024
Skills
- Teamwork and collaboration
- Customer service
- Quick learner
- Strong multitasking
- Fast learner
- Active learning
- Multitasking and organization
- Problem-solving
- Greeting guests
- Computer skills
- Cash handling
- Attention to detail
- Relationship building
- Creativity and innovation
- Outstanding communication skills
- Flexible schedule
- Client relationships
- Professionalism and etiquette
- Public speaking
- Amharic fluency
- Spanish fluency
- Scheduling
- Administrative tasks
- Telephone etiquette
Languages
Amharic
Native or Bilingual
Spanish
Professional Working
Timeline
Intern
Le Visage Ent & Facial Plastic Surgery, Llc And Mednet Technologies
04.2024 - 08.2024
Restaurant Hostess
Leonardo Lopez
03.2023 - 08.2024
Restaurant Hostess
Justin Knight
02.2022 - 03.2024
High School Diploma -
Walter Johnson High School
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