Phi Pham
Hayward,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
ED Specialist
BCI Security
San Leandro, CA
07.2025 - Current
- Responded to disasters, healthcare facility emergency codes, fires, medical emergencies, and other incidents to ensure safety and security.
- Handled emergency incidents to ensure safety and security of facility, patients, staff, and visitors.
- Monitored patients in psychiatric hold to uphold safety and adherence to facility protocols.
- Observes and reports incidents or suspicious activity.
- Conducted security assessments to identify vulnerabilities and ensure compliance with safety standards.
- Assisted in developing strategies to increase customer satisfaction levels.
Lead/Security officer
Allied Universal
San Leandro, CA
07.2024 - 07.2025
- Report to Security leadership and/or Facility administrative leadership.
- Assign/ Dispatch security posts and patrol routes to team members.
- Conducted shift briefings and debriefings to ensure clear communication and readiness among team members.
- Delivered ongoing security training to officers on new procedures and emergency response to enhance team preparedness.
- Evaluated incidents to decide if formal documentation was required., decides which report form to use and submits to supervisor; may prepare other written reports as directed by supervisor.
- Monitored shift activity and recommended adjustments in shift assignments.
- Performed regular inspections of premises to identify and mitigate potential security risks.
Shipping/Receiving Clerk ll
Hyve Solutions
Fremont, CA
05.2022 - 07.2024
- Received and inspected incoming shipments for accuracy and quality compliance.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Provided staff with accurate educational resources to enhance knowledge.
- Supporting staff with proper educational information.
Volunteer Firefighter
FSP FIRE DEPARTMENT
Folsom, CA
11.2020 - 06.2021
- Responded to structural, vegetation, and vehicle fires, as well as low-angle and tower rescue operations, ensuring community safety.
- Assisted fire Captain in managing medical emergencies and vehicle accidents, providing critical support to victims.
- Handled public assists for floods, hazardous material spills, and blocked roadways, facilitating swift resolution of hazards.
- Conducted maintenance on vehicles, equipment, and fire station, and maintained daily vehicle logs and inventories for firefighting apparatus.
Education
Firefighter 1 Educational Certificate - Emergency Vehicle Operations course, RT-130 (Basic Firefighter Skills)
Folsom Training Facility Firefighter Academy
Folsom, CAA.A. - Social Sciences
Lassen Community College
Susanville, CA 01.2017 - 05.2020
Skills
- Event coordination
- Emergency response systems
- Sound decision-making
- Independent judgment
- Detail-oriented execution
- Exceptional customer service
- Clear communication
- Effective messaging
- Active listening
- Team collaboration
Certification
- Guard Card (BSIS), 06/30/2026
- National Wildfire Coordinating Group (NWCG) S-190 (Introduction to Wildland Fire Behavior), 03/01/21
- Advanced Vistelar training
Working Conditions
- Adaptability to an active and often hectic environment
- Availability for various assigned shifts
- Proficiency in operating a visual display terminal for extended periods
- Ability to hear alarms and other auditory devices
- Capability to stand and sit for extended periods
- Lifting and carrying weights up to 50 lbs and more
- Interaction with staff and the public
Timeline
ED Specialist
BCI Security
07.2025 - Current
Lead/Security officer
Allied Universal
07.2024 - 07.2025
Shipping/Receiving Clerk ll
Hyve Solutions
05.2022 - 07.2024
Volunteer Firefighter
FSP FIRE DEPARTMENT
11.2020 - 06.2021
A.A. - Social Sciences
Lassen Community College
01.2017 - 05.2020
Firefighter 1 Educational Certificate - Emergency Vehicle Operations course, RT-130 (Basic Firefighter Skills)
Folsom Training Facility Firefighter Academy