Phi Sarro
Easton,MA
Summary
Energetic, reliable, and passionate about providing an outstanding customer experience. Seeking to transition into new field, combining the skills developed in customer-focused environment with research proficiency gained through academic work.
Overview
2
2
years of professional experience
Work History
Shift Manager
Starbucks
Canton, MA
07.2025 - Current
- Supervised daily operations to ensure consistent service quality and customer satisfaction.
- Trained team members on operational procedures and company standards for efficiency.
- Managed inventory levels, including ordering supplies and minimizing waste.
- Assisted in scheduling shifts to optimize staffing and meet customer demand.
Barista
Starbucks
Canton, MA
08.2024 - 07.2025
- Prepared high-quality beverages following standardized recipes to ensure consistency and taste.
- Operated espresso machines and brewing equipment efficiently to maintain optimal workflow during peak hours.
- Managed customer orders accurately, ensuring timely service and satisfaction in a fast-paced environment.
- Trained new baristas on beverage preparation techniques and customer service protocols to enhance team performance.
Chatbot Trainer
DataAnnotation
New York, NY
11.2023 - 08.2024
- Ensured that chatbots responded to queries with accurate, safe, and relevant information.
- Fact-checked AI-written articles and essays to prevent misinformation based on hallucinated sources.
- Tested for gaps and loopholes in safety protocols, so that they could be corrected before the chatbots were released to the public.
Education
Bachelor of Arts - Classical Studies
College of The Holy Cross
Worcester, MA05-2021
Skills
- Research and analysis
- Customer service
- Problem-solving
- Flexible and adaptable
Timeline
Shift Manager
Starbucks
07.2025 - Current
Barista
Starbucks
08.2024 - 07.2025
Chatbot Trainer
DataAnnotation
11.2023 - 08.2024
Bachelor of Arts - Classical Studies
College of The Holy Cross