Phil Boyce
Atlanta,GA
Summary
Dynamic shift manager with proven expertise in customer service, team collaboration, and employee training. Recognized for resolving conflicts effectively while driving operational excellence in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
McDonald's
East point , Georgia
01.2025 - 06.2026
- Supervised team members during peak hours to ensure efficient operations.
- Trained new employees on procedures and customer service standards.
- Handled customer complaints with professionalism and effective communication.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured compliance with health and safety regulations in the restaurant.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations as they arose.
- Completed ServSafe certification on March 12, 2025
Package Handler
FedEx
Hapeville, Georgia
01.2026 - 04.2026
- Loaded and unloaded packages efficiently in a fast-paced environment.
- Sorted packages for timely delivery to various destinations.
- Scanned and sorted packages according to destinations and service type using handheld scanners.
- Operated material handling equipment safely and effectively.
- Inspected packages for damage before processing shipments.
- Assisted in loading delivery trucks with prepared packages.
- Collaborated with team members to ensure smooth operations daily.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Crew Trainer
Mcdoalds
Riverdale , GA
07.2023 - 01.2025
- Assisted in daily operations by organizing workspace and maintaining supplies.
- Collaborated with team members to complete assigned tasks efficiently and effectively.
- Completed OSHA 10 certification training in 2024.
- Completed MC3 training on July 17, 2024.
- Graduated from Youth Build program on December 20, 2024.
- Completed 8-hour power industrial truck awareness course on May 23, 2024.
Apprentice
Worksource
Atlanta, Ga
01.2024 - 12.2024
- Completed Apprenticeship Readiness Program (MC3) to prepare for a career in trades.
- Completed OSHA 10-hour training course to improve understanding of workplace safety regulations.
- Completed 8-hour Powered Industrial Truck Awareness course to promote safe operation of industrial trucks.
Crew Member
Cookout Restaurant
Tucker, Georgia
04.2023 - 05.2023
- Prepared food items according to menu standards and customer specifications.
- Monitored food quality and freshness to meet restaurant standards consistently.
- Operated kitchen equipment safely and efficiently during food preparation.
- Maintained cleanliness and organization of workstations and dining areas.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms during entire shift.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Member
McDonald's
Tucker, Georgia
07.2022 - 01.2023
- Provided friendly customer service by taking orders and answering questions.
- Engaged customers in friendly conversation while taking orders, enhancing customer experience and promoting positive business image.
- Educated customers on menu items, including product ingredients and nutritional values, to assist informed dining choices.
- Prepared food items according to menu standards and customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments, and utensils in self-service areas during slow periods to ensure readiness and convenience for customers.
- Assisted in training new crew members on proper procedures and policies.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO02-2029
High School Diploma -
Epic Homeschool Network, Inc
Austell, GA06-2025
Skills
- Cash management
- Customer service
- Staff training
- Effective communication
- Conflict resolution
- Team collaboration
- Problem solving
Certification
- Osha 10
- ServeSafe
- Leadership Training
- Life Insurance License
- MC3
- Powered Truck Industrial Awareness Class
Timeline
Package Handler
FedEx
01.2026 - 04.2026
Shift Manager
McDonald's
01.2025 - 06.2026
Apprentice
Worksource
01.2024 - 12.2024
Crew Trainer
Mcdoalds
07.2023 - 01.2025
Crew Member
Cookout Restaurant
04.2023 - 05.2023
Crew Member
McDonald's
07.2022 - 01.2023
Bachelor of Science - Psychology
Colorado Technical University
High School Diploma -
Epic Homeschool Network, Inc