PHIL CRAIG MWAREWANGEPO
Davenport,Florida
Summary
Dedicated and vigilant security guard with 5 years of experience protecting people and property. Skilled in monitoring and controlling access points ,conducting patrols and responding to incidents in a timely and effective manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE HOST
WALT DISNEY PARKS AND RESORTS
09.2023 - 09.2024
- Delivered an exceptional guest experience through a timely and efficient service in a world-class resort
- Utilized a computerized reservation system to manage guest seating and restaurant flow
- Led cultural activities and educational presentations on African culinary themes, enhancing the guest experience
- Managed cash transactions and provided accurate payment handling using both manual and computerized registers
Security Officer
GROUP 4S
01.2023 - 08.2023
- Responding promptly and effectively to emergencies, such as fires, medical incidents, and security breaches
- Administering first aid and assisting in evacuating personnel
- Liaise with emergency services and other relevant authorities
- Investigating security incidents and gathering information
- Documenting incidents thoroughly and accurately in reports
- Preparing and submitting reports to relevant personnel
- Recognizing and assessing potentially dangerous or suspicious situations
- Deterring criminal activity through presence and intervention
- Alerting authorities to potential threats
Security Officer
TRANSGUARD GROUP EMIRATES
06.2017 - 11.2022
- Regularly patrolled assigned areas to maintain a visible presence and deter potential threats
- Monitoring surveillance cameras and security systems to detect and respond to unusual activity
- Inspecting and maintaining security equipment, ensuring proper functioning
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Services Representative
ECONET WIRELESS ZIMBABWE
02.2015 - 03.2016
- Obtaining client information by answering telephone calls; interviewing clients; verifying information
- Determining eligibility by comparing client information to requirements
- Establishing policies by entering client information; confirming pricing
- Informing clients by explaining procedures; answering questions; providing information
- Maintaining communication equipment by reporting problems
- Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
- Updating job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishing sales and organization mission by completing results as needed
Education
High School graduate -
Bachelor of Arts - ENGLISH AND COMMUNICATION
Midlands State University
Gweru 11-2016
Skills
- Detainment
- Self-defense tactics
- Emergency response
- Alarm monitoring
- Emergency response coordination
- Fire prevention
- First aid administration
- Situational awareness
- Building security
- Evidence storage
- Parking enforcement
- Crowd control
- Accident investigations
- Property patrol
Personal Information
- Date of Birth: 12/31/92
- Marital Status: Single
Certification
CPR CERTIFICATION
Languages
English
Full Professional
Timeline
FOOD AND BEVERAGE HOST
WALT DISNEY PARKS AND RESORTS
09.2023 - 09.2024
Security Officer
GROUP 4S
01.2023 - 08.2023
Security Officer
TRANSGUARD GROUP EMIRATES
06.2017 - 11.2022
Customer Services Representative
ECONET WIRELESS ZIMBABWE
02.2015 - 03.2016
High School graduate -
Bachelor of Arts - ENGLISH AND COMMUNICATION
Midlands State University
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