PHIL CRAIG MWAREWANGEPO
Davenport,Florida
Summary
Dedicated and vigilant security guard with 5 years of experience protecting people and property. Skilled in monitoring and controlling access points ,conducting patrols and responding to incidents in a timely and effective manner.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE HOST
WALT DISNEY PARKS AND RESORTS
09.2023 - 09.2024
- Delivered an exceptional guest experience through a timely and efficient service in a world-class resort
- Utilized a computerized reservation system to manage guest seating and restaurant flow
- Led cultural activities and educational presentations on African culinary themes, enhancing the guest experience
- Managed cash transactions and provided accurate payment handling using both manual and computerized registers
Security Officer
GROUP 4S
01.2023 - 08.2023
- Responding promptly and effectively to emergencies, such as fires, medical incidents, and security breaches
- Administering first aid and assisting in evacuating personnel
- Liaise with emergency services and other relevant authorities
- Investigating security incidents and gathering information
- Documenting incidents thoroughly and accurately in reports
- Preparing and submitting reports to relevant personnel
- Recognizing and assessing potentially dangerous or suspicious situations
- Deterring criminal activity through presence and intervention
- Alerting authorities to potential threats
Security Officer
TRANSGUARD GROUP EMIRATES
06.2017 - 11.2022
- Regularly patrolled assigned areas to maintain a visible presence and deter potential threats
- Monitoring surveillance cameras and security systems to detect and respond to unusual activity
- Inspecting and maintaining security equipment, ensuring proper functioning
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Services Representative
ECONET WIRELESS ZIMBABWE
02.2015 - 03.2016
- Obtaining client information by answering telephone calls; interviewing clients; verifying information
- Determining eligibility by comparing client information to requirements
- Establishing policies by entering client information; confirming pricing
- Informing clients by explaining procedures; answering questions; providing information
- Maintaining communication equipment by reporting problems
- Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures
- Updating job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishing sales and organization mission by completing results as needed
Education
High School graduate -
Bachelor of Arts - ENGLISH AND COMMUNICATION
Midlands State University
Gweru 11-2016
Skills
- Detainment
- Self-defense tactics
- Emergency response
- Alarm monitoring
- Emergency response coordination
- Fire prevention
- First aid administration
- Situational awareness
- Building security
- Evidence storage
- Parking enforcement
- Crowd control
- Accident investigations
- Property patrol
Personal Information
- Date of Birth: 12/31/92
- Marital Status: Single
Certification
CPR CERTIFICATION
Languages
English
Full Professional
Timeline
FOOD AND BEVERAGE HOST
WALT DISNEY PARKS AND RESORTS
09.2023 - 09.2024
Security Officer
GROUP 4S
01.2023 - 08.2023
Security Officer
TRANSGUARD GROUP EMIRATES
06.2017 - 11.2022
Customer Services Representative
ECONET WIRELESS ZIMBABWE
02.2015 - 03.2016
High School graduate -
Bachelor of Arts - ENGLISH AND COMMUNICATION
Midlands State University
Similar Profiles
Angelica Colon VazquezAngelica Colon Vazquez
Chef Assistant at Walt Disney World Parks and ResortsChef Assistant at Walt Disney World Parks and Resorts
HECTOR GONZALEZHECTOR GONZALEZ
Custodian Utility at Walt Disney Parks and ResortsCustodian Utility at Walt Disney Parks and Resorts
Sara Garcia-LongSara Garcia-Long
Retail at Walt Disney Parks and ResortsRetail at Walt Disney Parks and Resorts