Summary
Overview
Work History
Education
Certification
Timeline
Generic

Phil Fernandez

Amarillo,TX

Summary

Ambitious IT Professional with over 10 years of experience in customer service and team leadership. Demonstrated expertise in troubleshooting issues related to computer systems, mobile devices, and peripheral equipment, ensuring optimal user satisfaction. Knowledgeable in usability and security protocols while effectively managing independent investigations to resolve technical challenges. Committed to leveraging skills in a dynamic IT environment to enhance operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
Amarillo, TX
08.2024 - Current
  • Ensured a safe shopping environment by assisting in purchasing decisions.
  • Optimized inventory accuracy by managing merchandise binning and picking using an integrated inventory system.
  • Addresses customer inquiries, assists with service registration, and enhances their online shopping experience.

General Education Teaching Assistant

Amarillo ISD
Amarillo, TX
02.2024 - 08.2024
  • Provide instruction to students under the direction of teacher; work with individual students or small groups
  • Assist with the supervision of children during regular play periods
  • Guide children in working and playing harmoniously with other children

Specialty Sales Representative (Tech)

Target
Missouri City, TX
04.2020 - 01.2024
  • Leads inventory, auditing, and sales efforts in the tech and entertainment departments with a minimum of 90% accuracy weekly
  • Demonstrate strong knowledge of technology products and coach customers and team members on products leading to an increase of 5% in sales
  • Investigate customer technology concerns and assist in repairing technology devices, leading to a customer retention rate increase of 15%

Assistant Store Manager

Buc-ee's
Brazoria, TX
02.2018 - 03.2020
  • Managed a team of 30+ employees in the store manager's absence
  • Diagnosed and repaired POS devices, ensuring functionality.
  • Managed employee education on daily business and technical processes, achieving perfect sales report accuracy.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
09.2023

Certification

  • CompTIA , 03/2025 - 03/2028
  • CompTIA Project+, 12/2022 - N/A
  • ITIL v4 IT Service Management Foundation Certification, 08/2023 - 08/2026

Timeline

Digital Personal Shopper

Walmart
08.2024 - Current

General Education Teaching Assistant

Amarillo ISD
02.2024 - 08.2024

Specialty Sales Representative (Tech)

Target
04.2020 - 01.2024

Assistant Store Manager

Buc-ee's
02.2018 - 03.2020

Bachelor of Science - Computer Science

Western Governors University

Similar Profiles

CREATE PROFILE
Phil Fernandez