Phil Fortin
Corinth
Summary
Dedicated and resourceful professional with a BA from the University at Albany and a strong background in New York State social service systems. Former Family Case Manager at HATAS and NYS Child Support Helpline Representative, offering expertise in crisis intervention, state policy compliance, and family advocacy. Recently recognized as a "Problem Solver" in a high-volume logistics environment, demonstrating advanced skills in conflict resolution and data management. Eager to return to the Social Work field to provide stable, empathetic support to families in the Saratoga/Capital Region
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Problem Solver/Packer Associate
Target
Wilton
09.2018 - Current
Fixes system issues for Team Members and Processes Freight Accordingly
Family Case Manager
Albany County HATAS
Albany
09.2009 - 08.2012
- Coordinated family assessments to identify needs and develop support plans.
- Facilitated communication between families and service providers to ensure collaboration.
- Managed case documentation to maintain accurate and up-to-date client records.
NYS Child Support Helpline
ACS Services
Albany
03.2008 - 08.2009
- Managed child support cases and maintained accurate client records.
- Reviewed and verified financial information for support calculations.
- Communicated with custodial and non-custodial parents regarding obligations.
Education
Bachelor of Arts - English
University At Albany- SUNY
Albany, NY 08.2005 - 12.2007
Skills
- Case management
- Family assessments
- Resource coordination
- Crisis intervention
- Client relationship management
- Child welfare regulations
- Effective communication
- Advocacy skills
- Problem solving
- Cultural competency
- Family maintenance
- Family case management
Timeline
Problem Solver/Packer Associate
Target
09.2018 - Current
Family Case Manager
Albany County HATAS
09.2009 - 08.2012
NYS Child Support Helpline
ACS Services
03.2008 - 08.2009
Bachelor of Arts - English
University At Albany- SUNY
08.2005 - 12.2007