Jessica Ortiz
Charlotte,NC
Summary
Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Problem Solver/Packer Associate/Picker
Amazon
03.2022 - 03.2024
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Defined problems to make decisions and moved forward to support quick resolution.
- Packed in various sections and packed with Packing Machine and maintained the machine while operating.
- Prepared outgoing orders for shipment according to customer specifications.
Virtual Customer Service Representative
Amazon
05.2021 - 12.2021
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
Deli Associate
Publix
08.2014 - 05.2019
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
Education
GED -
Berkeley Adult Education/ GED
Moncks Corner05.1997
Timeline
Problem Solver/Packer Associate/Picker
Amazon
03.2022 - 03.2024
Virtual Customer Service Representative
Amazon
05.2021 - 12.2021
Deli Associate
Publix
08.2014 - 05.2019
GED -
Berkeley Adult Education/ GED