Phil Larose
Philadelphia,PA
Summary
A highly motivated sales professional experienced in both technical and non-technical situations, as well as fast paced team environments. A Relationship building and closing expert. A customer service focused individual with 5+ years of experience in consistently promoting company brands while also focusing on customer experience.
Overview
6
6
years of professional experience
Work History
Expert Sales Executive
AT&T
Philadelphia, PA
12.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Asking Live, Work and Play questions to truly understand a customers needs.
Soldier
Army
Philadelphia, PA
07.2020 - Current
- Worked in both small and big groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Maintained orderly, clean and fully repaired personal equipment.
- Served as positive role model and facilitator to increase soldier engagement.
Studio Manager
Buds Studios
Philadelphia, PA
10.2022 - 01.2024
- Guided studio equipment repairs and services to sustain high-level quality of work.
- Organized and oversaw professional installation of wide variety of artworks in residential and commercial settings.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Accommodate high level cliental and solve any issues they may have.
- Oversaw multiple projects and assured saftey as well as a positive workspace.
- Helped with Creative direction and Set design on projects with big name companies.
Sales Representative
Sprint/T-Mobile
Wyncote, PA
08.2020 - 01.2021
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Brand Ambassador
Nike
Wyncote, PA
12.2018 - 08.2020
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Helped consult on social media platform changes and utilized metrics to increase engagement and campaign performance.
- Collaborated with leadership and colleagues to coordinate events for customer out reach.
Education
Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Communication skills
- Adobe Photoshop
- Brand awareness
- Customer service
- Planning & organizing
- Troubleshooting
- Social Media
- Sales strategy familiarity
- Client needs assessment
- Social media management
- Strategy development
Timeline
Expert Sales Executive
AT&T
12.2023 - Current
Studio Manager
Buds Studios
10.2022 - 01.2024
Sales Representative
Sprint/T-Mobile
08.2020 - 01.2021
Soldier
Army
07.2020 - Current
Brand Ambassador
Nike
12.2018 - 08.2020
Business Administration
Montgomery County Community College