Phillip Masterson
Norman,OK
Summary
Energetic Ticket Sales Supervisor with [Number] years of experience leading teams dedicated to surpassing revenue goals. Maintains top data accuracy in preparation of sales logs and reports, facilitating resolution of issues and customer complaints. Courteous service leader focused on surpassing customer expectations within fast-paced environments.
Overview
7
7
years of professional experience
Work History
Ticket Sales and Service Manager
Aspire Group at the University of Tulsa
Tulsa, Oklahoma
11.2021 - Current
- Generated $327,175.96 in revenue through sale of season, group, club rentals, and donations
- Led sales team to reach $2,00,000 donation goal in first fiscal year
- Oversee Season Ticket Renewals and New Sales
- Responsible for weekly and monthly sales reporting, commission reports, and invoices
- Design and implement season ticket programs and group experience packages for all ticketed sports
- Created first season ticket packages for Men’s and Women’s Soccer, Volleyball, and Softball
- Provide exceptional customer service to prospective and current clients via phone, stadium tours, and at events
Box Office and Ticket Sales Manager
Gateway Professional Baseball
Beloit, Wisconsin
01.2021 - 10.2021
- Programmed seat manifests and price structures for 2 stadiums
- Manage tickets for MLB Scouts and other guests
- Implemented Tickets.com ticketing software and Givex gift card software
- Liaison between Snappers and Tickets.com
- Generated $155,109.60 in revenue through sale of season, group, and suite rentals
- Oversee Season Ticket Renewals
- Provide exceptional customer service to prospective and current clients via phone, stadium tours, and at events
- Recruit, hire, and train staff of 15 trainees, interns, and various game day staff
Fan Relations and Sales Coordinator
Oklahoma State University Athletics
Stillwater, Oklahoma
08.2019 - 12.2020
- Managed 20 student sales representatives and game day workers
- Designed and executed sales promotions targeting season ticket holders and alumni
- Provided exceptional customer service to prospective and current clients via phone, stadium tours, and at events
- Sold season, groups, and individual game tickets for football, basketball, wrestling, soccer, baseball, and softball
- Oversaw season ticket renewals for football, basketball, baseball, softball, and tennis
- Box Office Manger for football, basketball, wrestling, and baseball
Ticket Sales and Services Intern
Tampa Bay Rays
St. Petersburg, FL
01.2019 - 08.2019
- Sold individual game, group, and suite tickets
- Provided customer service to prospective and current clients via phone, in office, and at promotional events
- Developed and executed sales special offers and initiatives
- Coordinated box office operations in ticket distribution
- Coordinated and executed season ticket holder marketing and special events
- Ensured exceptional experience for suite guests
Customer Service Representative
04.2018 - 01.2019
- Provided service for customers with questions regarding purchasing, printing, forwarding and exchanging tickets
- Answered questions and assist fans in the purchasing of single game, special offer, and weekday promotions
- Managed promotional and digital flex pack support
Graduate Assistant
University of Tampa Honors College
Tampa, FL
08.2017 - 12.2018
- Marketing and Special Events
- Designed and distributed marketing materials for 10-15 Honors College events per semester
- Assisted in planning, running, and staffing Honors College events
- Kept student event attendance and graduation requirement records
- Managed 2 undergraduate student workers
Ticket Sales Assistant
Pensacola Blue Wahoos
Pensacola, FL
03.2017 - 08.2017
- Sold full season, partial plan, and group ticket packages for the Cincinnati Reds Double-A Affiliate
- Sold group and corporate ticket packages at grassroots marketing events
- Collected season ticket holders’ outstanding accounts receivable balances
- Managed game day box office staff of 4 to 6, plus 6 to 10 ticket taking team members
- Exemplary Employee Award – 2017
Ticket Sales Assistant
Tampa Bay Rowdies
Tampa, FL
01.2017 - 03.2017
- Used Archtics and Ticketmaster Host System to sell tickets for Tampa Bay Rowdies games, special events and parking at Al Lang Stadium
- Assisted with game day customer service requests related to tickets, event promotions and parking
Marketing Assistant
University of South Florida Athletics
Tampa, FL
08.2016 - 03.2017
- Developed marketing programs to increase student game day attendance by 42%
- Secured first 8 local businesses to invest in the Go Green Friday advertising program
- Managed 4 student interns in creating content on Facebook, Twitter and Instagram
- Managed 15 student interns in execution of game day promotions for Football and Basketball
- Created flyers and Facebook/Twitter graphics to increase awareness for Football, Basketball, Soccer and Tennis
- Developed and implemented the marketing plan and game day promotions for men’s and women’s tennis
- Designed and executed world record t-shirt promotion
Education
Master of Business Administration -
University of Tampa
Modern Advances in Leadership Certificate Program – - undefined
TECO Energy Center
for Leadership - undefined
Bachelor of Science - Management
University of South Florida
Skills
Work across teams and manage priorities to accomplish multiple tasks with conflicting deadlinesStrong interpersonal skills and ability to communicate effectively with team members across all departmentsStrong presentation skills, with excellent verbal and written communication skillsMaintain a professional attitude in fast paced, changing environmentsStrong knowledge of sports marketing strategies and tacticsExercise independent thinking and decision making skillsExperience Implementing Ticket SoftwareExperience in Ticket OperationsExperience in Adobe Photoshop, In Design, Click Effects Game Day Music, Ticketmaster, Archtics, Ticket ReturnAnd ProVenue software platformsTampa Bay Buccaneers Difference Makers Training
Analytical problem solver
Strategic planning
Systems and software programs
Database Management
Sales presentations
Trained in consumer marketing
Accomplished manager
Strategic account development
Additional Information
- Awards and Accomplishments: , 2018 Tampa Bay Rays Mid-Season All-Star 2015 and 2017 Pensacola Blue Wahoos Exemplary Employee Eagle Scout
Timeline
Ticket Sales and Service Manager
Aspire Group at the University of Tulsa
11.2021 - Current
Box Office and Ticket Sales Manager
Gateway Professional Baseball
01.2021 - 10.2021
Fan Relations and Sales Coordinator
Oklahoma State University Athletics
08.2019 - 12.2020
Ticket Sales and Services Intern
Tampa Bay Rays
01.2019 - 08.2019
Customer Service Representative
04.2018 - 01.2019
Graduate Assistant
University of Tampa Honors College
08.2017 - 12.2018
Ticket Sales Assistant
Pensacola Blue Wahoos
03.2017 - 08.2017
Ticket Sales Assistant
Tampa Bay Rowdies
01.2017 - 03.2017
Marketing Assistant
University of South Florida Athletics
08.2016 - 03.2017
Master of Business Administration -
University of Tampa
Modern Advances in Leadership Certificate Program – - undefined
TECO Energy Center
for Leadership - undefined
Bachelor of Science - Management
University of South Florida