PHIL SNYDER
Maumee,USA
Summary
Dynamic Business Development leader with over 20 years of experience in sales, marketing, and community relations, specializing in behavioral healthcare. Expertise in fostering strategic partnerships and enhancing referral networks to drive organizational growth. Recognized for building trusted relationships with healthcare professionals, referral sources, community organizations, clients and senior leadership. Bring a consultative, relationship focused approach to business development, with a proven ability to navigate competitive markets, identify opportunities, and lead teams towards organizational objectives.
Overview
32
32
years of professional experience
Work History
Director of Business Development
ARROWHEAD BEHAVIORAL HEALTH
Maumee, Ohio
07.2024 - Current
- Led business development strategy, referral development, market engagement, team leadership, and community outreach for behavioral health organization in a competitive healthcare market.
- Develop and execute business development strategies that strengthen referral relationships, maintain market presence, and identify new growth opportunities.
- Influence an average of 220 referrals and 100 admissions per month through strategic relationship development, referral-source engagement, and community outreach.
- Provide strategic oversight for business development activities involving approximately 300 referral sources.
- Lead and coach 2 Business Development Representatives responsible for developing and maintaining referral relationships across a broader regional territory.
- Personally manage and develop relationships with approximately 40–50 referral sources throughout Maumee and Wood County.
- Identify prospective referral sources and develop targeted outreach strategies to establish and strengthen business relationships.
- Built and maintained relationships with hospitals, physicians, healthcare professionals, behavioral health providers, treatment organizations, community agencies, and referral partners to enhance the referral network.
- Educate healthcare and community professionals regarding behavioral health, mental health, and substance use disorder treatment options.
- Collaborated with hospital leadership and clinical teams to align community messaging with business development priorities and organizational objectives.
- Use available business data, reporting, and market information to inform business development decisions and recommendations.
- Maintain accurate, organized reporting and consistently meet deadlines and business development deliverables.
- Communicate effectively with team members, corporate leadership, and the CEO regarding business development activities, results, priorities, and opportunities.
- Supported market development efforts across 26 counties in Northwest Ohio and Southeast Michigan.
- Represent Arrowhead Behavioral Health at professional meetings, networking events, community programs, and educational presentations.
- Serve as a Board Member for the Maumee Chamber of Commerce, Treasurer of the Executive Board for Share the Shine community coalition, and member of the Steering Committee for the Wood County Addiction Task Force and Prevention Coalition.
Community Liaison
ARROWHEAD BEHAVIORAL HEALTH
Maumee, Ohio
01.2013 - 07.2024
- Cultivated long-term relationships with hospitals, physicians, therapists, counselors, social workers, treatment providers, and community organizations to enhance collaboration in behavioral health.
- Developed and maintained healthcare and community relationships throughout the Toledo and Northwest Ohio market, establishing a strong foundation in behavioral health business development.
- Conducted regular business development calls and outreach activities to generate new referral opportunities and strengthen existing relationships.
- Informed referral sources about behavioral health and substance use disorder treatment services, improving understanding of available resources.
- Identified community needs and market opportunities and connected referral partners with appropriate treatment resources.
- Provided proactive follow-up and responsive service to referral partners.
- Engaged in professional networking events, community programs, educational presentations, and healthcare meetings to strengthen community partnerships and knowledge sharing.
- Represented Arrowhead Behavioral Health with healthcare professionals, business leaders, and community stakeholders.
- Developed a strong understanding of behavioral healthcare referral patterns, competitive market conditions, and community resources throughout Northwest Ohio.
Financial Services Agent
NEW YORK LIFE
Maumee, Ohio
01.2012 - 12.2012
- Conducted client needs assessments and presented customized financial solutions.
- Developed and maintained strong client relationships through proactive communication and timely follow-up.
- Generated new business by cultivating relationships through prospecting, networking, and referrals.
- Completed NYLIC U New Agent Training and strengthened consultative selling and relationship-management skills.
Program Director
CATHOLIC CLUB
Toledo, Ohio
01.2008 - 12.2012
- Oversaw youth and adult recreational programs, staff, volunteers, customer service, and financial operations for local nonprofit, enhancing community engagement.
- Directed daily operations, staffing, scheduling, and program logistics.
- Supervised 30+ part-time employees and 65+ volunteers across multiple youth and adult programs.
- Managed basketball, baseball, softball, soccer, flag football, swimming, and other recreational programs.
- Coordinated multiple programs and prioritized tasks in fast-paced community environment, ensuring smooth operations and participant satisfaction.
- Supervised front-desk personnel and customer service operations.
- Addressed customer concerns and operational challenges, consistently delivering high-quality service and fostering positive relationships.
- Managed accounts receivable and accounts payable.
- Built relationships with families, volunteers, community organizations, and program participants.
Print & Mailing Account Manager
EXPRESS BILL & MILLSTREAM PRESS
Toledo, Ohio
01.1995 - 12.2008
- B2B sales and account management professional providing printing, direct-mail, and marketing solutions to business clients.
- Consulted with clients on printing, direct-mail, and marketing strategies to align solutions with business goals.
- Assessed customer needs and recommended cost-effective solutions designed to maximize marketing investments.
- Managed projects from initial concept through completion while maintaining quality, deadlines, and customer satisfaction.
- Managed business accounts, developing new customer relationships and identifying revenue opportunities.
- Generated new business through prospecting, networking, referrals, and relationship development.
- Established long-term client relationships through consistent communication and proactive problem-solving.
- Served as a trusted marketing resource to clients seeking effective and affordable ways to reach target audiences.
Education
Bachelor of Arts - Business
Bowling Green State University
Bowling Green, OhioSkills
- Business growth strategy
- Market expansion strategy
- Healthcare partnership building
- Behavioral health strategy
- Referral source management
- Sales account management
- Strategic partnerships
- Data-driven decisions
- Reporting analysis
- Performance management
- Community outreach
- Professional networking
- Relationship development
- Team leadership
- Cross-functional collaboration
Timeline
Director of Business Development
ARROWHEAD BEHAVIORAL HEALTH
07.2024 - Current
Community Liaison
ARROWHEAD BEHAVIORAL HEALTH
01.2013 - 07.2024
Financial Services Agent
NEW YORK LIFE
01.2012 - 12.2012
Program Director
CATHOLIC CLUB
01.2008 - 12.2012
Print & Mailing Account Manager
EXPRESS BILL & MILLSTREAM PRESS
01.1995 - 12.2008
Bachelor of Arts - Business
Bowling Green State University