Phil Southward
Family Business Association
Palm Beach Gardens,FL
1
Certification
18
years of professional experience
Results-driven Leader experienced in guiding teams and managing complex projects to achieve strategic objectives. Developed efficient processes and ensured alignment with organizational goals through a collaborative approach. Committed to continuous learning and growth while contributing to team success.
Work History
Property Management Assistant
12 Years 9 Months- Resolved tenant complaints and concerns across 12 properties, enhancing tenant satisfaction.
- Promptly responded to tenant complaints and concerns for over 12 properties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained positive company and owner relationships through proactive engagement with concerns.
- Inspected property grounds, buildings, and equipment to identify maintenance needs and coordinate timely repairs and storage solutions.
- Wrapped pallets in plastic wrap to prepare for shipping, ensuring product safety during transit. in plastic wrap and attached merchandise tags to prepare for shipping.
- Cleaned warehouse areas regularly to uphold safety standards and improve operational efficiency. to maintain safety and efficiency.
Transit Bus Operator
1 Year 4 Months- Maintained clean driving record, performed pre-trip vehicle inspections, and adhered to DOT/state regulations to ensure passenger safety.
- Assisted passengers with boarding/alighting, including wheelchair lift operation, while providing accurate information to enhance travel experience.
- Maintained strict route schedules and effectively managed traffic conditions to minimize delays and ensure timely service.
- Safe Driving - maintaining a clean driving record, performing pre-trip vehicle inspections, and adhering to DOT/state regulations.
Train Conductor
8 Months- Travelled to various locations with train, ensuring safe and timely arrival of cargo at destinations. Switched cars, made or split up trains in yards, and moved cars between yards, sidings, or tracks.
- Operated trains safely, adhering to all regulatory protocols and safety standards.
- Conducted thorough pre-trip inspections to ensure equipment functionality and compliance.
- Communicated effectively with dispatchers and other crew members to coordinate train operations.
Flex Operator
7 Years 4 Months- Categorized and redirected incoming cargo to meet customer requests, ensuring timely delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Managed vendor relationships by coordinating pricing, delivery structures, and addressing shipment or paperwork issues.
- Provided inventory management insights to teams and customers, enhancing accuracy and availability of stock.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Server/Waiter/Bartender/Manager
7 Years 6 Months- Delivered prompt and attentive service to enhance customer satisfaction.
- Educated customers on different types of wine while ensuring they had fun.
- Maintained cleanliness during downtime by organizing and tidying the restaurant.
- Created welcoming atmosphere to ensure customers enjoyed a relaxing dining experience.
Sales Associate
3 Years 5 Months- Delivered exceptional service that enhanced customer satisfaction.
- Created welcoming environment to foster positive customer experiences at dealership.
- Developed strong customer relationships through effective communication and personalized service.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Education
High School Diploma
Skills
Regulatory compliance
Tenant safety
Property regulations
Property inspections
Risk management
Team collaboration
Property showing
Work planning
Strong negotiation
Policy enforcement
Tenant communication
Lease compliance
Accomplishments
• Maintained an excellent attendance record and strong reliability in a fast-paced work environment.
• Recognized for professionalism and strong work ethic while working with team members and the public.
Additional Information
Possess a strong commitment to safety, professionalism, and reliability in daily operations. Known for maintaining excellent attendance and punctuality while consistently providing high-quality customer service to passengers. Experienced in working in fast-paced environments while remaining calm under pressure and focused on safety. Demonstrates strong communication skills and the ability to work both independently and as part of a team. Dedicated to maintaining a positive attitude and representing the organization in a professional manner.
Certification
- Clean driving record
- Willing to work overtime
- Strong knowledge of safety procedures
- Excellent communication with team and passengers
Timeline
Transit Bus Operator
PSTA
04.2025 - 08.2026Read More
Train Conductor
Norfolk & Southern Railroad
12.2019 - 08.2020Read More
Property Management Assistant
Family Business Association
12.2013 - CurrentRead More
Flex Operator
General Mills
08.2012 - 12.2019Read More
Sales Associate
Honda Acura
02.2012 - 07.2015Read More
Server/Waiter/Bartender/Manager
Mon Ami and historical restaurant
02.2009 - 08.2016Read More
Homestead High School
High School Diploma
Read More