Phil Tosto
Winter Garden
Summary
Results-driven small business owner with expertise in financial management and marketing strategy. Proven ability to implement process improvements that enhance customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Florida Pro Services LLC
Winter Garden
07.2021 - Current
- Managed daily operations and customer service for a local service business.
- Developed marketing strategies to increase brand visibility and customer engagement.
- Oversaw financial management, including budgeting and expense tracking.
- Trained and supervised staff to ensure quality service delivery.
- Coordinated scheduling and logistics for service appointments and project timelines.
- Established partnerships with local suppliers to optimize resource availability.
- Implemented process improvements to enhance operational efficiency and client satisfaction.
- Conducted market research to identify new business opportunities and trends.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Monitored customer feedback and implemented changes based on their suggestions.
- Established partnerships with other businesses in related industries for mutual benefit.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Ensured compliance with applicable laws and regulations while running the business.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Advised employees on best practices regarding safety protocols and procedures.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Resolved conflicts between staff members and customers when necessary.
- Identified new technologies that could be used to improve efficiency and productivity.
Regional Manager
AAA All Brands Appliance
Fort Lauderdale
04.2013 - 06.2021
- Led regional teams to enhance customer satisfaction and service efficiency.
- Developed training programs for staff to improve product knowledge and sales skills.
- Coordinated inventory management processes to ensure stock availability across locations.
- Facilitated communication between departments to streamline operations and address challenges.
- Fostered relationships with vendors to negotiate contracts and improve supply chain efficiency.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Aligned procedures and protocols with changing business demands.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Education
Vocational, Skilled Trades. - HVAC And Refrigeration
Northwestern Tech
Detroit, MI06-2006
Skills
- Financial management
- Marketing strategy
- Customer service
- Staff training
- Market research
- Inventory management
Timeline
Small Business Owner
Florida Pro Services LLC
07.2021 - Current
Regional Manager
AAA All Brands Appliance
04.2013 - 06.2021
Vocational, Skilled Trades. - HVAC And Refrigeration
Northwestern Tech