Overview
Work History
Education
Timeline
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PHILANA WALKER

Warren,OH

Overview

6
6
years of professional experience

Work History

Senior IT Technician

Stark County District Library
Canton, OH
04.2024 - Current
  • Participated in team meetings to discuss project status updates.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Provided technical support to users via telephone or remote access.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Set up user profiles on local machines according to established standards.
  • Deployed operating systems.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.

Multimedia Coordinator/Helpdesk Support

Trumbull County Information Technology
05.2018 - 06.2020
  • Records and edits public meetings hosted by Trumbull County
  • Works with staff to set up zoom meetings
  • Provides first level contact and convey resolutions to staff issues
  • Responsible for imaging computers for redistribution
  • Properly escalate unresolved queries to the next level of support.

System Support Technician

Akron-Summit County Public Library
12.2020 - 08.2023
  • Supported the Library's end-users in diagnosing & resolving simple hardware and software issues involving internet connectivity, email, phones, printers, copiers, Office Suite, library software, and more
  • Delivered service and support to staff including, but not limited to, resolving username and password problems, uninstalling and reinstalling software applications, and verifying proper hardware and software set up
  • Took the position of junior web developer when needed
  • Fixes mechanical issues within machinery such as the Storytime machines and coin-ops
  • Developed training and procedural manuals
  • Makes purchases for IT department.

Library Specialist

Warren Trumbull County Public Library
09.2023 - Current
  • Planned, organized, and presented regular classes on the use of various software programs, at the Main Library and various Branch Libraries
  • Performed clerical tasks related to processing Search Ohio materials to include searching lists, checking in, labeling, distributing, and packaging to send to other libraries
  • Ability to utilize functions of the Sierra Circulation System needed to assist adult public computer area customers.

Education

Master of Library and Information Science (In Progress) -

Kent State University
Kent, Ohio
05.2026

Bachelor of Science in Information Technology - Cybersecurity and Digital Forensics

Kent State University
Kent, Ohio
05.2023

Timeline

Senior IT Technician

Stark County District Library
04.2024 - Current

Library Specialist

Warren Trumbull County Public Library
09.2023 - Current

System Support Technician

Akron-Summit County Public Library
12.2020 - 08.2023

Multimedia Coordinator/Helpdesk Support

Trumbull County Information Technology
05.2018 - 06.2020

Master of Library and Information Science (In Progress) -

Kent State University

Bachelor of Science in Information Technology - Cybersecurity and Digital Forensics

Kent State University

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