PHILASHONTAE PHILLIPS
Dallas,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Licensed Claims Specialist
State Farm
, TX
09.2022 - Current
- STATE FARM
- Determining liability, confirming coverage, establishing damages, and negotiating settlement of claims
- Handle insurance claims that are filed by policyholders planning and scheduling tasks required to effectively investigate and process claims
- Evaluate and investigate of policy coverage, damages, and liabilities as quickly as possible by adhering to a set of statutory and general claim guidelines.
Insurance Verification Specialist
Agility 360
Dallas, TX
06.2020 - 09.2022
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Assessed and conducted negotiations within authority limits to settle claims.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Mortgage Loan Processor
Freedom Mortgage Corporation
Addison, TX
10.2019 - 04.2020
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Checked approvals against established bank and government lending standards.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Contacted outside sources, references and vendors to verify client financial information.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Assisted clients with developing loan repayment plans and budgets.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
Loan Servicing Specialist
Nationstar Mortgage
Lewisville, TX
11.2015 - 10.2019
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored loans to verify adequate and current insurance coverage.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Scanned and uploaded loan and related documents into system.
- Examined and verified information in loan application and closing documents.
- Worked with third-party vendors to address and clear loan closing requirements.
- Checked applicant credit, personal references and employment histories.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Reviewed and corrected errors on interest, principal and closing costs.
- Presented loan and repayment schedules to customers.
- Accepted payment on accounts.
- Assembled and compiled documents for loan closings.
- Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
Education
LICENSE CLAIM ADJUSTER ALL LINES - Claims Adjuster All Lines
State Farm
Dallas, TX09.2022
DIPLOMA -
ROOSEVELT HIGHSCHOOL
01.2002
Skills
- Claims Processing
- Critical Thinking
- Active Listening
- Settlement Negotiations
- Client Interviewing
- Complex Problem Solving
- Title Examination
- Liability Determination
- Verbal and Written Communication
- Claim Form Analysis
- Regulatory Compliance
- Claims File Management Processes
- Application Preparation
- Closing Documentation
- Credit Reporting Software
- Employment Verification
- Credit Verification
- Loan Information Recording
- Credit Applications
- Customer Service
- Microsoft Office
- Processing Documents
- Finalizing Contracts
Timeline
Licensed Claims Specialist
State Farm
09.2022 - Current
Insurance Verification Specialist
Agility 360
06.2020 - 09.2022
Mortgage Loan Processor
Freedom Mortgage Corporation
10.2019 - 04.2020
Loan Servicing Specialist
Nationstar Mortgage
11.2015 - 10.2019
LICENSE CLAIM ADJUSTER ALL LINES - Claims Adjuster All Lines
State Farm
DIPLOMA -
ROOSEVELT HIGHSCHOOL
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