Grayson Sanders

PRIMARY RESPONSIBILITIES

• Responsible for processing, documenting, and paying various types of claims submitted by our clients, such as repossession, total loss, and skip claims.
• Effectively managed time and resources to handle a high volume of claims without sacrificing quality or accuracy.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Demonstrated expert knowledge of auto insurance policies and coverages provided by Open Lending.

SUMMARY

Responsible for providing technical assistance and automobile loan application support related to customers use of the Lenders Protection Platform. Responds to phone calls and email queries, provides outstanding customer service with a helpful friendly attitude. Finds solutions to customer challenges to help increase customers insured auto loan portfolio, while following program guidelines, benefits and limitations.

PRIMARY RESPONSIBILITIES

• Provide technical assistance and support to customer queries and issues related to system access, browser compatibility, adding or removing users, processing payoffs, editing applications, determining errors, and relaying industry best practices in a prompt professional manner.
• Respond to queries either by email or over the phone, logging all activities in desk.com and escalating more difficult problems as required to exceed customer's service expectations.
• Project a confident and friendly tone at all times, eagerly seek to solve the customers problem as efficiently as possible.
• Provide monthly reports, resolve billing inquires and report explanation to customer when requested.
• Assist account management, marketing and sales with collateral preparation, duplication and delivery.

REQUIRED SKILLS

• Must learn and become knowledgeable in the operation, functionality and capabilities of the Lenders Protection Platform
• Must learn and understand the automobile finance business, including the mechanics of Indirect Auto finance involving automobile dealers and lenders financing the purchase of program eligible automobiles.
• Must understand the basic functions of automobile loan origination systems, credit reporting, and automobile valuation guidebooks.
• Must speak and act professionally, treat every customer with respect and appreciation, work well with internal employees in a cooperative and helpful manner.
• Must be proficient with Microsoft Office 365, calculator, phone.
• Be energetic and have a positive attitude.
• Be willing to assist other team members as needed for special projects or additional duties when requested.

SUMMARY

Grayson is responsible for all aspects of post-production work in support of the Content Marketing, Engineered video podcast, including editing footage and engineering sound. He also creates promotional materials such as video shorts, images and contributes to the show blog.

Additionally, Grayson serves as video editor for a wide variety of TREW Marketing and client projects, including TREW's popular on-demand training courses.