Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Tamara Lewis
Katy,TX
Work Preference
Summary
Licensed Claims Adjuster with experience handling auto claims from initial intake through resolution, including liability investigation, coverage determination, subrogation, and customer communication. Proven ability to manage high-volume caseloads, conduct recorded interviews, review police reports, and work with attorneys. Known for delivering accurate decisions, strong customer service, and efficient claim resolution. I am also skilled in leveraging AI tools to improve workflow efficiency, documentation, and communication processes.
Overview
5
5
Certification
20
20
years of professional experience
Work History
Licensed Claims Adjuster
GEICO
Houston, TX
11.2024 - Current
- Investigated liability and determined coverage based on policy guidelines
- Reviewed police reports, statements, and supporting documentation
- Conducted recorded interviews (FNOL) with insureds, claimants, and witnesses
- Managed subrogation and recovery opportunities and Personal Injury Protection (PIP)
- Handled property damage claims, including inspections and payments
- Processed payments in compliance with company standards
- Managed letters of representation and communicated with attorneys
- Coordinated rentals, inspections, and towing services
- Maintained high-volume caseload while meeting performance expectations
- Delivered strong customer service in a fast-paced environment
- Coordinating with attorneys: receiving LOR and responding
- Set up inspection, rental, tows and send out all letters to all parties
- Identify fraud.
Customer Service Agent
Enterprise Holdings
Houston, TX
10.2021 - 06.2024
- Facilitated rental process and supported insurance-related needs
- Documented vehicle damage and coordinated with claims departments
- Managed high-volume customer interactions with professionalism and accuracy
- Resolved customer concerns while maintaining satisfaction
Transmission Administrator
FOX Sports Network
The Woodlands, TX
03.2006 - 08.2009
- Coordinated scheduling of live sports broadcasts and programming
- Managed live feeds and ensured broadcast accuracy
- Organized press conferences and maintained operational records
- Managed several teams during each season
- Coordinated scheduling and logistics for high-profile events, ensuring seamless execution.
- Managed communication between internal teams and external partners to foster collaboration.
- Developed and maintained filing systems, improving information retrieval times significantly.
Education
Master of Science - Industrial-Organizational Psychology
University of Phoenix
Phoenix, AZ05-2026
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ12.2024
Skills
- AI Prompt Engineering (ChatGPT, Gemini)
- Workflow Optimization Using AI Tools
- Documentation & Communication Efficiency
- Digital Systems & Process Improvement
Certification
- Texas Licensed Claims Adjuster All lines
- Additional licenses available upon request (13 total)
Timeline
Licensed Claims Adjuster
GEICO
11.2024 - Current
Customer Service Agent
Enterprise Holdings
10.2021 - 06.2024
Transmission Administrator
FOX Sports Network
03.2006 - 08.2009
Master of Science - Industrial-Organizational Psychology
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix