Philemon Isoa
Houston,TX
Summary
Newly certified Scrum Master with Transferable skills from previous Experiences serving organization's team and customers for over 4 years. Seeking an opportunity to serve as a Scrum Master and also willing to learn more.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Customer Specialist
Praxair Welding And Supply Gas
Houston, TX
11.2018 - 02.2022
- planning meetings to realize full team engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Managed timely and effective replacement of damaged or missing products.
- Planned schedules and workflows based on expected customer demands
- Responded to customer calls and emails to answer questions about products and services
Cylinder Processor/ Customer specialist
Praxair Welding and Supply
Houston, TX
08.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Managed minimum of 9 companies supply projects each year while maintaining adherence to budget, schedule and scope requirements.
Product Inspector
3M Manufacturing Company
11.2013 - 03.2015
- Maintained proper stock levels on line
- Analyzed manufacturing data against functional design and expected quality results
- Handled, measured and mixed chemicals following prescribed methods and testing requirements.
Education
Bachelor of Science - Business Administration
Ambrose Alli University
Nigeria11.2009
High School Diploma -
ST Patrick High School
05.2003
Skills
- Jira & Miro knowledge
- Multitasking Fast learner
- Comprehensive skills Self-management
- Strong Communication skills Resolving Conflict
- Time Management
- Proficient in Word, Power point, Microsoft
- Team Member Training
- Positive and Friendly
- Decision making
- Upselling Products and Services
- Verbal and Written Communication
- Administrative Support
Certification
- CSM - Online Course in Scrum (Coursera) scrum master certification by scrum alliance
- JIRA certified
Timeline
Lead Customer Specialist
Praxair Welding And Supply Gas
11.2018 - 02.2022
Cylinder Processor/ Customer specialist
Praxair Welding and Supply
08.2017 - 11.2018
Product Inspector
3M Manufacturing Company
11.2013 - 03.2015
Bachelor of Science - Business Administration
Ambrose Alli University
High School Diploma -
ST Patrick High School
- CSM - Online Course in Scrum (Coursera) scrum master certification by scrum alliance
- JIRA certified
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