Philice Printz
New York,NY
Summary
. Detail-oriented Patient Concierge with extensive medical services background and strong work ethic. Managed patient-related responsibilities at a medical facility while maintaining communications skills and empathetic nature, enabling achievement of positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Concierge
360 Medical Consulting
09.2022 - Current
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflict.
- Established strong rapport with patients, fostering trust and open communication for improved outcomes.
- Participated in continuous professional development opportunities to remain current on industry best practices in patient concierge services.
- Created and facilitated special events for patients upon request, creating memorable experiences that went beyond standard healthcare.
- Built relationships with physicians and other medical offices to successfully provide prompt referrals.
Medical Assistant/ Dermatology
Dr. Diane Berson
May2015 - Current
- Interview and engage patients to obtain medical history, chief complaints and vital signs.
- Schedule appointments for patients via phone and in person.
- Assist with diagnostic testing by collecting and packaging biological specimens for laboratory analysis.
- Manage smooth and effective communication among the physician, patients, families and staff.
- Train new staff on office procedures, insurance processes and medical terminology.
- Educate patients about medications, procedures and physician's instructions.
- Determine recurring business needs and maintained necessary inventory levels for both medical and cosmetic products purchased
Special Events/Public Relations Manager
The Animal Medical Center
Jun2002 - Dec2004
- Directed the planning and execution of all special events for The Animal Medical Center (i.e. Veterinarian Intern Graduations and Board of Directors Meetings)
- Planned the annual "Top Dog" fundraiser at the Waldorf Astoria which raised $1million
- Implemented large-scale event productions to appeal to high-profile clients and board members
- Coordinated positive media interviews
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Purchasing Manager
Rite Industries
Sep1994 - May2003
- Responsible for global purchasing for dyes and chemical company, representing $38 million in sales
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
- Led department meetings to build team cohesiveness and coordinate projects
Education
Associate of Science - Medical Assisting
Mandl School
New York, NY06.2015
Bachelor of Arts - English
Union College
Schenectady, NY06.1994
Skills
- Patient Relations
- Professional Written and Verbal Communication
- Interpersonal Communication
- Schedule Management
- Phone Etiquette
- Appointment Setting
- Event Planning
Certified Phlebotomist
Acquired certificate in Phlebotomy January 2024
Timeline
Patient Concierge
360 Medical Consulting
09.2022 - Current
Medical Assistant/ Dermatology
Dr. Diane Berson
May2015 - Current
Special Events/Public Relations Manager
The Animal Medical Center
Jun2002 - Dec2004
Purchasing Manager
Rite Industries
Sep1994 - May2003
Associate of Science - Medical Assisting
Mandl School
Bachelor of Arts - English
Union College