Philicty Jones
Fraud Specialist
Aurora,IL
Summary
An Experienced fraud specialist with a proven track record of effectively identifying and investigating fraudulent activities and locating identity theft. Known for implementing innovative strategies to prevent and detect fraud, resulting in reduced financial losses. Skilled in analyzing data, conducting thorough investigations, and collaborating with cross-functional teams to ensure compliance with regulations. Seeking to protect the financial integrity of an organization.
Overview
8
8
years of professional experience
Work History
Senior Fraud Specialist
PenFed Credit Union
01.2022 - 01.2023
- Efficiently managed assigned cases, documented details using Salesforce and other case platforms
- Enhanced transaction monitoring systems for improved fraud detection and prevention.
- Navigated multiple systems such as Lexis Nexis, Experian, FDR, and Fraud Net to identify fraud trends and support completion of Suspicious Activity Reports (SAR).
- Reduced fraud losses by implementing advanced detection techniques and strategies. Once new policies were implemented, case resolution increased by 26 percent.
Vaccine Information Specialist
DC Health Link
01.2020 - 07.2021
- Verified insurance coverage through telephone and online channels to ensure accurate reimbursement of benefits and determine patients' financial responsibilities.
- Utilized Salesforce to manage both new and existing accounts, ensuring accurate and up-to-date information is maintained.
- Conducting needs analyses to gather necessary information and make appropriate health insurance product recommendations.
- Addressed and resolved inquiries from existing and potential policyholders through inbound calls, providing information on insurance options and assisting with their inquiries.
- Managed between 30-50 incoming calls per day from Policyholders.
Member Service Representative I / Fraud Detection
Navy Federal Credit Union
12.2017 - 06.2019
- Acquired comprehensive knowledge of internal systems and related service duties to provide skilled backup support to team in handling member inquiries and requests.
- Identified discrepancies in new Zelle overnight batching system that allowed users not previously able to make overdraft purchases.
- Executed specialized procedures for customers, such as stopping payments and investigating cases of identity theft.
- Investigated credit card fraud cases involving significant amounts, exceeding $50,000 per case.
- Proactively contacted members directly to notify them of fraudulent activity, mitigating potential impacts.
- Collaborated with team members to discuss fraud trends, sharing insights and brainstorming methods to combat financial crime.
Fraud Prevention Specialist
Citi Bank
09.2014 - 07.2016
- Contributed to training departments curriculum by creating 5 new courses to support new hires.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Collaborated closely with consumer credit card Disputes department, ensuring effective communication and efficient project completion.
- Identified issues, analyzed information, presenting appropriate solutions to problems
- Prepared documents for underwriting by verifying client income, credit reports, and other relevant information.
Education
Some College, No Credential - Political Science
High School Diploma -
2012
Skills
- Regulatory knowledge
- Investigation techniques
- Fraud detection and prevention
- Transaction monitoring
- Salesforce
- Data analysis
- Implementation
- Risk management
- Attention to detail
- Communication Skills
Timeline
Senior Fraud Specialist - PenFed Credit Union
01.2022 - 01.2023
Vaccine Information Specialist - DC Health Link
01.2020 - 07.2021
Member Service Representative I / Fraud Detection - Navy Federal Credit Union
12.2017 - 06.2019
Fraud Prevention Specialist - Citi Bank
09.2014 - 07.2016
Delaware State University - Some College, No Credential , Political Science
Meade High School - High School Diploma,
Similar Profiles
Aleshai TapiaAleshai Tapia
Branch Support Representative at PenFed Credit UnionBranch Support Representative at PenFed Credit Union
David HolcombDavid Holcomb
Member Service Representative / Zelle Servicing Specialist at PenFed Credit UnionMember Service Representative / Zelle Servicing Specialist at PenFed Credit Union
William FreemontWilliam Freemont
Member Service Representative at PenFed Credit UnionMember Service Representative at PenFed Credit Union
Desiree C. WardDesiree C. Ward
DSS II (Collections Counselor) at PenFed Credit UnionDSS II (Collections Counselor) at PenFed Credit Union
Bailey SkrockiBailey Skrocki
Lead Server/Bartender/Host/Trainer at The Melting PotLead Server/Bartender/Host/Trainer at The Melting Pot