Summary

Overview

Work History

Education

Skills

Timeline

Philip Acheampong

Fairfield,CA

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. Over 10 years of progressive IT experience.

Overview

years of professional experience

years of post-secondary education

Work History

Regional Technology Administrator /Assistant IT Manager

Stride Inc.

Herndon, VA

08.2015 - Current

The Regional Information Technology (IT) Administrator provides strategic guidance to multiple virtual schools in multiple states while also managing a full spectrum of IT services with emphasis on providing technology solutions, support and training to staff and teachers that allow them to be successful in meeting the needs of students.
Planned, implemented and managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Designed, implemented and maintained WAN and LAN connectivity technologies.
Analyzed school processes to determine outsourcing feasibility.
Performed accounting activities by preparing expense reports, purchase orders and invoices.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Demonstrated respect, friendliness and willingness to help wherever needed.
Received and processed stock into inventory management system.
Led projects and analyzed data to identify opportunities for improvement.
Drove operational improvements which resulted in savings and improved profit margins.
Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Resolved issues and escalated problems with knowledgeable support and quality service.
Diagnosed and executed resolution for network and server issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support team.

IT Field Service Technician

UC Berkeley

09.2014 - 07.2015

Configured hardware, devices and software to set up work stations for employees.
Identified issues, analyzed information and provided solutions to problems.
Removed malware, ransomware and other threats from laptops and desktop systems.
Maintained servers and systems to keep networks fully operational during peak periods.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Assistant IT Manager

BMW Of San Francisco

San Francisco, CA

09.2013 - 08.2014

Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Coordinated infrastructure projects, defined scope and managed milestones, performed tasks.
Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Improved operations through consistent hard work and dedication.
Oversaw development and implementation of improvements to support and network operations.

Education

Master of Science - Technology And Innovation

Aspen University

Denver, CO

06.2021 - Current

Bachelor of Science - Management Information Systems

Calvin College

Grand Rapids, MI

08.2003 - 08.2007