Summary
Overview
Work History
Education
Skills
Timeline
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Philip Acheampong

Fairfield,CA

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. Over 10 years of progressive IT experience.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Regional Technology Administrator /Assistant IT Manager

Stride Inc.
Herndon, VA
08.2015 - Current
  • The Regional Information Technology (IT) Administrator provides strategic guidance to multiple virtual schools in multiple states while also managing a full spectrum of IT services with emphasis on providing technology solutions, support and training to staff and teachers that allow them to be successful in meeting the needs of students.
  • Planned, implemented and managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Designed, implemented and maintained WAN and LAN connectivity technologies.
  • Analyzed school processes to determine outsourcing feasibility.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Received and processed stock into inventory management system.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for network and server issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support team.

IT Field Service Technician

UC Berkeley
09.2014 - 07.2015
  • Configured hardware, devices and software to set up work stations for employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Assistant IT Manager

BMW Of San Francisco
San Francisco, CA
09.2013 - 08.2014
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Coordinated infrastructure projects, defined scope and managed milestones, performed tasks.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Improved operations through consistent hard work and dedication.
  • Oversaw development and implementation of improvements to support and network operations.

Education

Master of Science - Technology And Innovation

Aspen University
Denver, CO
06.2021 - Current

Bachelor of Science - Management Information Systems

Calvin College
Grand Rapids, MI
08.2003 - 08.2007

Skills

Flexible, Adaptable, Team player, Collaborator

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Timeline

Master of Science - Technology And Innovation

Aspen University
06.2021 - Current

Regional Technology Administrator /Assistant IT Manager

Stride Inc.
08.2015 - Current

IT Field Service Technician

UC Berkeley
09.2014 - 07.2015

Assistant IT Manager

BMW Of San Francisco
09.2013 - 08.2014

Bachelor of Science - Management Information Systems

Calvin College
08.2003 - 08.2007

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Philip Acheampong