PHILIP ASHE
Houston
Summary
Dynamic healthcare professional with extensive experience at Brookdale Assisted Living, excelling in patient care and effective communication. Proven ability to develop individualized care plans and collaborate with interdisciplinary teams, ensuring optimal patient outcomes. Skilled in wound care and maintaining confidentiality, while consistently delivering exceptional service and support to families during critical transitions.
Overview
14
14
years of professional experience
Work History
Hospice Caregiver
Brookdale Assisted Living
Houston
01.2024 - Current
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Developed individualized plans of care for each patient based on their specific needs.
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with other healthcare professionals to ensure optimal quality of life for the patient.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supported families through the transition process following the death of a loved one.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Utilized therapeutic communication methods to establish trust and rapport with patients.
- Maintained a safe environment for the patient by adhering to infection control policies and procedures.
- Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
- Performed light housekeeping duties such as changing bed linens, vacuuming carpets, and cleaning bathrooms as needed by the patient or family member.
Telephone Banking Specialist
JPMorgan Chase, JPMorgan Chase & Co
Houston
12.2010 - 06.2018
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Prepared and presented reports on branch performance and market trends to management.
- Liaised between bank branches regarding best practices and operations.
- Resolved problems or discrepancies concerning customers' accounts.
- Educated customers about online banking features and usage instructions.
- Educated customers on banking policies, procedures, and digital banking platforms.
- Implemented strategies to promote banking services and products, increasing sales and customer engagement.
- Developed and maintained relationships with potential and existing clients to expand the customer base.
- Collaborated with team members to meet branch targets and objectives.
- Provided information on products, services, rates, fees, account balances, and transactions.
- Provided training to new employees on banking systems, customer service, and sales techniques.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Collaborated closely with other departments within the organization as needed.
- Participated in community events and workshops to represent the bank and foster community relations.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
- Answered incoming calls from customers and provided customer service support.
Education
Some College (No Degree) - Business Administration
American InterContinental University
Schaumburg05-2025
Certificate of Technical Studies - Engineering and Materials Science,
NDT Services
Houston, TX03-2024
High School Diploma -
St. Croix Educational Complex
Christiansted St.Croix06-2001
Skills
- Patient care
- Healthcare documentation
- Wound care
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Confidentiality adherence
- Vital signs
- Reliability and punctuality
- Bedside manner
- Skin integrity maintenance
- Ethical behavior
- Range of motion exercises
- Written and verbal communication
- Effective customer communication
- Interpersonal skills
- Medical documentation
- Nursing staff communication
- Patient mobility
- Sales strategies
- Personal care assistance
Timeline
Hospice Caregiver
Brookdale Assisted Living
01.2024 - Current
Telephone Banking Specialist
JPMorgan Chase, JPMorgan Chase & Co
12.2010 - 06.2018
Some College (No Degree) - Business Administration
American InterContinental University
Certificate of Technical Studies - Engineering and Materials Science,
NDT Services
High School Diploma -
St. Croix Educational Complex