PHILIP AYENI
Spring
Summary
Meticulous Business and Technical Lead with over 10 years of experience in IT and Business analysis, I am a Product Manager/Owner, Program Manager, Certified Scrum Master, Certified Scrum Product Owner, Product Management Professional, and Technical Business Analyst with a mission to deliver innovative and customer-centric solutions that enhance safety, efficiency, and exceptional performance. As a Product Owner, I work with cross-functional teams to define, prioritize, and deliver features and functionalities for the digital engineering and customer experience platforms. I use my analytical, problem-solving, and communication skills to bridge the gap between business and technology and to ensure alignment with the stakeholders' needs and expectations. I also leverage my knowledge and experience in software analysis, development, testing, change management, process improvement, data analysis, financial inclusion, and e-payments to create value for the customers and the organization. As a Program Manager, I support the new naval ship construction at General Dynamics NASSCO for ABS and the deliverables for each project. I oversee technical, survey, budget, risk management, schedule, administrative, contract creation and management, data reporting, and financial execution of United States Government Ship New Construction programs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROGRAM MANAGER II, GOVERNMENT PROGRAMS
American Bureau of Shipping (ABS)
Spring
03.2025 - Current
- Managing the new naval ship construction at General Dynamics NASSCO for ABS and the deliverables for each project. I oversee technical, survey, budget, risk management, schedule, administrative, contract creation and management, data reporting, and financial execution of United States Government Ship New Construction programs
PRODUCT OWNER / SPECIALIST CUSTOMER EXPERIENCE UI/UX DIGITAL ENGINEERING
American Bureau of Shipping (ABS)
Spring
06.2022 - 03.2025
- Decides the impact on existing applications & databases based on requirements. Understands applications and systems, and supplies development input to architects/engineers during the analysis phase.
- Plays a vital role in bridging the gap between product development and supply chain operations, ensuring that the product meets customer needs and can be delivered efficiently and effectively.
- Gather requirements to improve the product by conducting market research supported by ongoing visits to customers, non-customers, business owners, and competitor product surveys.
- Manage complete product life cycle (requirements, scope including CRs, cost, schedule, testing, quality, and post-deployment support) from strategic planning to tactical activities for application development and integration.
- Using CSM to orchestrate tasks/activities between customers, customer service, middle-office staff, operations teams, back-office departments, and IT groups to rapidly and fully resolve customers' common and complex problems and requests.
- Create, manage, and deliver digital experiences across websites, mobile apps, and other channels using AEM and DITA maps for the product's user guide.
- Streamline processes to seamlessly integrate the product with other applications, including Windchill, FEA/CFD Tools, and custom-built software.
- Supplying digital experience, technical resources, and content for consistent strategy and best practice.
- Built and harmonized operations report and KPI analytics for team leaders, senior managers, and executives, supervising automation of reports and data sources to end errors.
- Supply day-to-day sprint support for the scrum team, including bug prioritization and UAT of user stories.
- Collaborate with Product Managers to proactively manage and prioritize a backlog of features, enhancements, and bugs.
- Coordinate communication between the scrum team, product manager, and proper stakeholders about goals, requirements, and business needs.
- Serve as an SME support for help content, release notes, and documentation.
- Triage and evaluate product feedback collected from internal stakeholders and partner with the product manager to produce a holistic view of collected feedback from internal and external sources.
- Develop appropriately detailed user stories with acceptance criteria that are comprehensive and clearly understood by the scrum teams.
- Supply intake for customers and stakeholders' feedback and suggestions.
- Manage and prioritize all work items such as new features and defects, and supply decisions to create, fix, or defer at the project level.
- Play a leadership role within the scrum team to ensure all capabilities are on time, in scope, and of a high standard.
- Work with business stakeholders to define and track key product performance indicators (KPIs) and release specific and successful metrics.
- Develop and maintain a deep understanding of all product aspects, including the customers' and users' perspectives, competitive products, and technical capabilities.
- Contribute to a clear product vision, program backlog, and product release planning.
- Translate the program backlog into user stories and product iterations to feed the implementation team(s).
- Ensure and communicate clear prioritization in the backlog based on delivering maximum value to the customer.
- Enables introducing new products, vision, and product versions.
SR. BUSINESS ANALYST
Texas Children's Hospital
Houston
05.2022 - 06.2022
- Assess the performance of project teams to ensure that the targets and deadlines are met.
- Test and improve system operations.
- Supervise the design of new products and evaluate the product's sales pattern.
- Manage customer relationships and expectations by developing a communication process to inform others about the project results.
- Supply project analysis to senior management by producing required documentation, including business requirements, future state proposals, UAT plan, use cases, sequence diagrams, and scope matrix.
- Analyze and precisely file the business and systems requirements.
- Serve as a liaison between the business operations and the IT professionals to aid in gathering the business requirements needed for system modifications, enhancements, and implementation of strategies.
- Maintain logs for meeting minutes, meeting schedules, project summaries, and updates.
- Hold meetings with the project team regularly to review project deliverables and ensure deadlines are met.
- Create monthly reports on the overall performance and the targets achieved; point out the areas of improvement and give recommendations accordingly.
- Find and capitalize on improvement opportunities efficiently.
- Find innovative ways to understand the customers' needs and increase customer satisfaction.
PRODUCT OWNER/TECHNICAL/BUSINESS ANALYST - AppDynamics & Open Telemetry
Cox Automotive Inc
Atlanta
10.2021 - 04.2022
- Managing Field Service Management (FSM) to organize and improve operations performed outside the office, i.e., out in the field. For example, consultations, sales, repair, maintenance, customer support, and regular vehicle inspections for the Manheim location across the states.
- Generate, collect, and export telemetry data (metrics, logs, and traces) to help analyze software's performance and behavior.
- Turn performance into profit with a deeper understanding of user and application behavior.
- Manage the enhanced visibility provided in this release, which helps teams prioritize potential business-impacting issues like revenue, conversion, and compliance.
- Use AppDynamics to hasten troubleshooting, find root causes, and resolve problems within minutes, reducing overall remediation costs and minimizing war room incidents and finger-pointing.
- Prioritize what is most important to business and people so you can see, share, and act in real time.
- Facilitates daily scrum/stand-up meetings.
- Profound knowledge of IIBA theories, practices, and agile methodologies.
- Using structured query language (SQL) for data query and retrieval operations.
- Define and document new feature requirements and functionality, interpreting them into user stories using the agile development process.
- Provides the project manager with time and resource estimates for technical requirements.
- Coordinates with QA to test new features and bug fixes to verify results are as expected.
- Works directly with Development and QA teams to complete application implementations with minimal impact on customers.
- Develops technical documentation, processes, installation procedures, and service guides, application training information, and may help develop end-to-end documentation for various projects and supported products/applications.
- Participates in peer review of solution design documentation.
- Reviews vendor documents as proper, including detailed functional specifications, file and field layouts, and figures out if vendor solutions meet requirements.
- Develops measurements and reports on key service-level metrics.
- Possesses a clear understanding of architecture standards, a high-level understanding of business, and a deep understanding of respective domain architectures (business, information, application, technology).
- Depicts enterprise information conceptually, logically, and physically.
- Finds architectural implications of business requirements.
- Responsible for entire projects or functions with modest scope/impact or portions of projects with considerable scope/impact to department, area, and, at times, business unit results.
- Finds key barriers/core problems and applies critical thinking skills to deal creatively with complex situations.
- Defined parameters for technical development tasks such as API and data acquisitions.
- Organized system infrastructure documentation and running procedures, strengthening controls, and enhancing overall performance.
- Established strategy for operations reporting and analytics, showing key needs for deliverables while driving continuous improvement of processes.
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations.
TECHNICAL/BUSINESS PRODUCT OWNER
Cox Automotive Inc.
Houston
10.2017 - 10.2021
- Collaborating with prospective users and clients to understand, predict their needs, and translate them into product requirements.
- Managing Field Service Management (FSM) to organize and improve operations performed outside the office, i.e., out in the field. For example, consultations, sales, repair and maintenance, customer support, and regular vehicle inspections for the Manheim location across the states.
- Creation of high-quality user stories and straightforward, distinct tasks together with the team.
- Overseeing all product creation stages, design, and development.
- Defining vision for the team's product.
- Manage the product backlog and give priority based on changing requirements.
- Participating in scrum meetings and product sprints.
- Consulting with the product team and end-users to deliver updates.
- Hold a planning meeting for the team and split the effort into effectively measured pieces of work.
- Own, prioritize, and communicate the team's short, medium, and long-term release plan.
- Collaborating with other Product Owners to understand the product's direction, ensuring the design and architecture align with the company's aim.
- Collaborating with the IT Service Delivery team and Scrum experts on execution plans and setting priorities.
- Standing for the customer before the team by providing clarity on user stories, Epic, features, and acceptance criteria.
BUSINESS PRODUCT EXECUTIVE
First Bank of Nigeria Limited
Lagos
01.2014 - 09.2017
- POS configurations and deployment for over seven hundred bank branches and support for over two million customers.
- Resolution of issues reported by the Merchant via various branches.
- POS reporting and support.
- Consulting with PTSPs, PTSAs, and PTSDs on terminal prepping and configuration, support, updates, and deployment status.
- Working with NIBSS (Nigeria Interbank Settlement System) to resolve errors on the POS terminal via the SYSAID portal, telephone, and email.
- Recommended added, valuable services to customers, which helped to increase overall sales.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Immediately escalate incidents to comply with the company's standard procedures and processes.
- Explained the amount for expected services and supplied detailed answers to customer questions.
- Documented and scoped actions taken to resolve issues after service calls.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for supplying attentiveness and patience when helping dissatisfied customers.
- Evaluated customer account information to assess current issues and decide potential solutions.
- Documented conversations with customers to track requests, problems, and solutions.
- Routinely prepared and evaluated CRM reports to find problems and areas for improvement.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Escalate incidents to the next level to comply with company standards and procedures.
- Documented problems and corrective actions to support records.
BUSINESS DISPUTE RESOLUTION OFFICER
First Bank of Nigeria Limited
Lagos
02.2012 - 12.2013
- Negotiated settlements and agreements between parties by supplying mutual support and driving resolutions.
- Utilized proven dispute resolution methods by fostering understanding of the opposing party's perspective.
- Gathered dispute information by interviewing individuals, witnesses, and other involved parties.
- Defined strategies and created plans to achieve ambitious operational aims.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Saved the company about 30% in expenditure by implementing cost-saving initiatives that addressed long-standing problems.
TRANSACTION OFFICER MOBILE BANKING
First Bank of Nigeria Limited
Lagos
08.2009 - 02.2012
- Growing mobile banking (First Mobile) transactions by 15% monthly.
- First Mobile application installation/download.
- Weekly and Monthly report on the First Mobile application deployment and downloads.
- Weekly and Monthly report on First Mobile: user-created transaction count, value, and products per income on Interbank transfer, intra-bank transfer, and MTN postpaid.
- Resolution of issues within the head office and at branches.
- Consulting with eBusiness RMs to increase customer acquisition at the branch level.
- Consulting with eTranzact and Inter-switch on First Mobile technical support.
- Worked successfully with a diverse group of coworkers to set goals and address issues related to products and services.
- Developed and kept courteous and effective working relationships.
TRAINEE/CORPORATE PLANNING
First Bank of Nigeria Limited
Lagos
02.2008 - 03.2009
- Support the brand management team on event planning for the bank.
- Support the strategy team on retreat planning and other events as approved by the Group Head, Corporate Planning, and Group Coordination.
- Efficiently supported team planning efforts to help achieve project milestones and smooth results.
- Processed zoning and project permits, verifying information against established standards to make correct approval or denial judgments.
- Mediated between planning teams and outside departments to build solid partnerships and to achieve shared goals.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability aims.
- Devised processes to boost long-term business success and increase profit levels.
- Decreased product defects by 80% by implementing quality assurance guidelines.
- Attended training courses to build understanding of processes, techniques, and industry.
- Increased training efficiency by collaborating closely with the supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Shadowed senior team members to learn all related jobs.
- Closely checked strategy procedures to find potential areas for improvement.
- Maintained prominent levels of efficiency during training by taking detailed notes and asking questions.
Education
Bachelor of Science - Computer Science
Interlink Polytechnic
NigeriaAssociate of Science - Computer Science
The Polytechnic, Ibadan
Ibadan, NigeriaAssociate of Science - Computer Science
University of Ibadan
Ibadan, NigeriaBachelor of Science - Information Technology, Information Security And
American Intercontinental University
Houston, TXSkills
- Technical/Business Design Documentation
- Business Intelligence Testing
- AppDynamics
- Decision Making
- Understanding operating in a SAFE Agile environment
- Structured Query Language knowledge (SQL)
- Data Analytics
- Supply Chain
- Business Requirements Analysis
- Open Telemetry
- CSM ServiceNow
- FSM ServiceNow
- Software Product Testing
- Effective Communication
- Business Development
- Experience in using Jira/Rally/Azure DevOps/ServiceNow
- Project Management
- Customer Needs Analysis
- Exceptional Customer Service
- Technical Writing
- Conflict Resolution
- Salesforce
- Networking and Communications Hardware
- Agile method to project management and software development
- AEM / DITA for Digital Experience
Certification
- PMP - Project Management Professional, 2022
- CSPO - Certified Scrum Product Owner, 2022
- CSM - Certified Scrum Master, 2021
- Google - Support Fundamentals, 2021
- Google - Digital Marketing Skills, 2020
- AWS - IoT (Internet of Things), 2021
- AWS - Understanding CIDR Notation, 2021
- AWS - CloudFront, 2021
- AWS - Virtual Private Cloud, 2021
- AWS - Elastic Compute Cloud (EC2), 2021
- CompTIA - Linux+: TCP/IP & Networking, 2021
- CompTIA - A+ 220-1001: Installing Hardware & Display Components
- CCNA 2020: Networking Components, 2021
- Six Sigma Black Belt: Impact on Stakeholders and Benchmarking, 2021
- Software Testing Foundation, 2021
Additional Information
Worked with Human Capital Management Development in configuring and maintaining core process flow within the Workday product line to connect people, applications, and services., MasterCard awards for cashless cross-border transactions in POS terminal back-to-back in 2015 and 2016 for First Bank of Nigeria.
Timeline
PROGRAM MANAGER II, GOVERNMENT PROGRAMS
American Bureau of Shipping (ABS)
03.2025 - Current
PRODUCT OWNER / SPECIALIST CUSTOMER EXPERIENCE UI/UX DIGITAL ENGINEERING
American Bureau of Shipping (ABS)
06.2022 - 03.2025
SR. BUSINESS ANALYST
Texas Children's Hospital
05.2022 - 06.2022
PRODUCT OWNER/TECHNICAL/BUSINESS ANALYST - AppDynamics & Open Telemetry
Cox Automotive Inc
10.2021 - 04.2022
TECHNICAL/BUSINESS PRODUCT OWNER
Cox Automotive Inc.
10.2017 - 10.2021
BUSINESS PRODUCT EXECUTIVE
First Bank of Nigeria Limited
01.2014 - 09.2017
BUSINESS DISPUTE RESOLUTION OFFICER
First Bank of Nigeria Limited
02.2012 - 12.2013
TRANSACTION OFFICER MOBILE BANKING
First Bank of Nigeria Limited
08.2009 - 02.2012
TRAINEE/CORPORATE PLANNING
First Bank of Nigeria Limited
02.2008 - 03.2009
Bachelor of Science - Computer Science
Interlink Polytechnic
Associate of Science - Computer Science
The Polytechnic, Ibadan
Associate of Science - Computer Science
University of Ibadan
Bachelor of Science - Information Technology, Information Security And
American Intercontinental University