Philip Benson
Bismarck,ND
Summary
Hardworking Professional Services Specialist with 9.5 years of experience in the telecommunications industry, specializing in project management and customer service. Proven expertise in internal and external communication, critical thinking, and troubleshooting. Recognized as a subject-matter expert and team mentor, effectively collaborating across departments to drive project success. Seeking to leverage extensive skills in potentially remote settings to enhance operational efficiency and client satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Professional Services Consultant
National Information Solutions Cooperative (NISC)
Mandan, ND
02.2019 - Current
- Managed multifaceted projects to ensure timely delivery and alignment with client expectations
- Optimized time management skillset to enhance project coordination and meet critical deadlines
- Experienced Subject-Matter Expert
- Effective Internal and External Communication
- Streamlining Data Management Processes
- Utilized basic SQL coding to query and manage databases
- Streamlined data management processes to improve data accessibility and support informed decision-making
- Proficient in Microsoft Office Suite
- Conducted intensive troubleshooting to resolve technical issues
- Mentoring Tenure and New Team Members
- Practices fortuitous Critical Thinking
- Member First Mentality
- Developed Member-facing Training Documentation
- Claude AI Tool Experience
Installation Technician
Midco
Bismarck, ND
08.2017 - 02.2019
- Acquired knowledge of telecommunications systems
- In Field experience with tools and installing services
- Implemented time management strategies for efficiency
- Delivered exceptional customer service experiences
Assistant Manager
Flying J Truck Stop
Mandan, ND
08.2012 - 08.2017
- Managerial Experience
- Responsible for a crew of anywhere between 2 - 5 individuals
- Managed a crew of 2 to 5 individuals.
- Utilized basic computer skills.
- Fuel Pump Maintenance
Education
Associate's Degree - Electronics and Telecommunications
Bismarck State College
Bismarck, ND05-2018
Skills
- Project Management
- Telecommunications
- Claude AI
- Help Desk
- Desktop Support
- Microsoft Office Suite
- Jira
- ServiceNow
- Rundeck
- DBVisualizer
- Computer Networking
- Time management
- Customer service
- Delegation
- Organizational skills
- Communication skills
- Confluence
- Data entry
- Electrical wiring
- Low voltage
- Computer hardware
- Phone etiquette
- Service Technician Experience
- Smartsheet
Certification
Driver's License
Timeline
Professional Services Consultant
National Information Solutions Cooperative (NISC)
02.2019 - Current
Installation Technician
Midco
08.2017 - 02.2019
Assistant Manager
Flying J Truck Stop
08.2012 - 08.2017
Associate's Degree - Electronics and Telecommunications
Bismarck State College