Philip Bornman
Essex,MD
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Volunteer Coordinator
Baltimore Intergroup
Baltimore, MD
12.2023 - Current
- Monitored call queues for incoming calls, transferred calls to appropriate personnel, and provided follow-up support as needed.
- Updated databases with new information obtained from customers during conversations.
- Demonstrated patience when dealing with difficult customers while maintaining professionalism at all times.
- Provided customer service by answering incoming calls and responding to inquiries.
Customer Service Representative
Carter Machinery
Baltimore, MD
08.2014 - 06.2023
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Security Specialist
Nexcut Shredding
Dundalk, MD
04.2012 - 08.2014
- Coordinated with external vendors for the installation and maintenance of security solutions.
- Developed security policies and procedures for the organization in accordance with industry standards.
- Developed and enforced security policies and procedures to protect organizational assets.
Education
Associate of Arts - Professional Human Resources
The Community College of Baltimore County
Catonsville, MD09-2024
Associate of Arts - Project Management
The Community College of Baltimore County
Catonsville, MD04-2023
Certificate - Project Management Theory And Practice
Alison Courses
12-2022
Associate of Arts - Operations Management
Alison Courses
05-2022
Skills
- Outreach Planning
- Coordinating Donations
- Delegating Work
- Budget Management
- Volunteer relations
- Schedule Management
- Relationship Building
- Risk Management
- Volunteer Coordination
Affiliations
- Critical Thinking
- Systems Thinking
- Negotiation
Timeline
Volunteer Coordinator
Baltimore Intergroup
12.2023 - Current
Customer Service Representative
Carter Machinery
08.2014 - 06.2023
Security Specialist
Nexcut Shredding
04.2012 - 08.2014
Associate of Arts - Professional Human Resources
The Community College of Baltimore County
Associate of Arts - Project Management
The Community College of Baltimore County
Certificate - Project Management Theory And Practice
Alison Courses
Associate of Arts - Operations Management
Alison Courses
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