Philip Buck
Winston-Salem,NC
Summary
Experienced leader with 15+ years of progressive experience driving company performance and profitability through effective retail sales leadership. Specialized and extensive knowledge across diverse products and programs. Recognized for exceptional cross-marketing skills and successful new market development. Committed to achieving organizational mission while consistently driving sales and revenue growth.
Overview
19
19
years of professional experience
Work History
Branch Manager
Woodforest Bank
Winston-Salem, NC
05.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Retail Store Manager
gamestop
Winston-Salem
01.2012 - 05.2024
- Lead retail operations with annual sales of $2 million
- Achieve overall financial objectives through effective management and implementation of retail strategies designed for long-term growth
- Hold accountability for a team of 20 employees
- Oversee the day-to-day operations including procuring inventory, managing costs, customer service interactions
- Invest time in talent development through accurate skill assessments and utilize company tools such as performance planning and assessments and individual development objectives to nurture growth for the team
- Plan and administer the store’s operating budget; track key metrics such as sales, conversion rates, and operating costs to compile, analyze, and present performance goals
- Successfully completed turn-around initiatives to transform an underperforming location, ranked in the 3,000s out of 4,400 stores; implemented sales strategies and process improvements to end year (2013) with the store placing in the top 30% of stores for the company.
Lead Bartender / Certified Trainer
olive garden
Winston-Salem
01.2009 - 01.2012
- Delivered customer service in a fast-paced atmosphere while achieving first-class service quality and maintaining both internal and external guest satisfaction
- Consistent emphasis on repeat guest recognition and retention
- Excelled at customer service and deployed extreme attention to detail and mastery of the company’s products and services through interactions with customers
- Developed and implemented new training programs to enhance company service standards
- Ran daily reports to finalize sales, credit card transactions; controlled labor and inventory; responsible for reconciling daily financial records.
Bartender
village tavern
Winston-Salem
01.2006 - 01.2009
- Provided superior customer service for new and repeat customers
- Accountable for selling the company’s products and services via the restaurant and website
- Worked to maintain accurate inventory counts
- Proven ability to effectively manage time in a fast-paced environment while delivering superior customer service
- Facilitated new server and bartender training, orientating new employees with company policy and culture.
Education
Business
Illinois Central College
East Peoria, ILSkills
- Operations Leadership
- Financial Management
- Customer Service
- Visual Merchandising
- Customer Interactions
- Retail Sales Operations
- Relationship Management
- Budget Management
- Vendor Leadership
- Product Promotions
- Continuous Improvement
- Talent Training & Development
- Communication Skills
- Strategic Planning & Analysis
- Problem Resolution
Professionaltitle
Retail Operations Manager
Clientname
Philip Buck
Timeline
Branch Manager
Woodforest Bank
05.2024 - Current
Retail Store Manager
gamestop
01.2012 - 05.2024
Lead Bartender / Certified Trainer
olive garden
01.2009 - 01.2012
Bartender
village tavern
01.2006 - 01.2009
Business
Illinois Central College