PHILIP DONAHUE
Albany
Summary
A dedicated and respected employee with a history of building positive team relationships. A detail-oriented employee who works with a sense of purpose. I appreciate structure and working through the process. Completion of college curriculum relevant to the position. Served in Leadership positions professionally, at Oregon State University, Boy Scouts, and within Professional Teams.
Overview
12
12
years of professional experience
Work History
Health Office Specialist
Linn County Health Services
01.2022 - Current
- Personal Support Worker Timesheets
- Personal Support Worker Credentialing and PPL processing/tracking
- Personal Support Worker / EOR training for Service Coordinators
- Processing Background Checks for Personal Support Workers and Adult Foster Home employees
- Eligibility Team Support: processing new client applications, opening/closing clients, submitting records requests, eligibility correspondence, and uploading records
- Service Coordinator Changes and Correspondence
- Licensing/DRC Support
- Credible client scheduling and check-in
- AFH Test Scheduling.
Revenue Agent
Oregon Department of Revenue
01.2021 - 01.2021
- Receive and initiate contact with business owners to achieve account resolution
- Research debtor information, public records, and financial statements to effectively resolve debt
- Initiate appropriate enforcement action including garnishments of bank accounts, wages, and assets based on unit standards and procedures
- Efficiently work accounts assigned daily and document all actions taken to reach account compliance.
Internal Sales Coordinator , Repairs and Warranty Manager
Optitrack
01.2017 - 01.2021
- Work directly with Director of Sales, CFO, Production Manager, and Shipping Manager
- Manage sales accounts and work directly with authorized resellers, universities, companies, and the general public
- Distribute sales leads, create sales quotes, bill customer, and manage orders
- Create sales quotes
- Process Purchase Orders and other sales
- Bill customers
- Responsible for sales calls for two product lines (SmartNav and TrackIR)
- Manage product repair from the beginning phases through billing and return shipping
- Update weekly reports for sales and repair services
- Repairs report
- This was created so that we cannot only track the repair but to look for trends
- It can be used to determine when we escalate the matter to engineering, our chief technology officer, and members of the sales team
- Product repairs are tracked by the following
- By Product and Device Serial Number What is Faulty How was it fixed Sales Report is updated weekly
- When I first started creating this report we only measured total sales for the week
- This information was measured quarterly
- More value was added by tracking sales by the following
- Product Line by Salesman Contract Value Location of Sale Shipping Schedule Work with UPS, FEDEX, and DHL on any issues related to import or delivery
- Microsoft Excel use Daily for reports and sales quotes.
Technician
LIONBRIDGE CORPORATION
01.2013 - 01.2016
- New employee training and development
- Successfully trained over 12 employees
- Created engineering project forecast
- Compiled data and entered it into spreadsheets
- Member of the Safety Committee
- Responsible for auditing building 4 on campus
- Departments trained and worked in: Writing Systems, Niagara, FAD, FAL, Image Permanence Lab, and Mazama.
Education
Bachelor of Science - Mathematics
Oregon State University
Corvallis, OR2012
Skills
- Customer Service
- Inventory and Repairs Management
- Process Improvement
- Collaborative Problem Solving
- Team Networking
- Data Evaluation
- Microsoft Office
- Interpersonal Skills
- Time Management
- Administrative Duties
- Data analysis proficiency
- File Maintenance
Timeline
Health Office Specialist
Linn County Health Services
01.2022 - Current
Revenue Agent
Oregon Department of Revenue
01.2021 - 01.2021
Internal Sales Coordinator , Repairs and Warranty Manager
Optitrack
01.2017 - 01.2021
Technician
LIONBRIDGE CORPORATION
01.2013 - 01.2016
Bachelor of Science - Mathematics
Oregon State University
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