Philip Duffy
Malvern,Pennsylvania
Summary
I Believe I bring very strong hands on Experience to this position.
Also with work With Ciena Now and Viavi /JDSU Supervisor I believe I can bring My Experience to help improve Turnaround and Profitability for both of these Programs.
I am a Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
45
45
years of professional experience
Work History
Repair Manager / Part Procurement for Ciena
CTDI - Communications Test Design
West Chester, Pennsylvania
06.1994 - Current
- Reviewed parts for repair orders and identified any potential problems or issues for resolution.
- Ensured that all repairs were performed according to manufacturer standards and specifications.
- Monitored the progress of technicians' work to ensure timely completion of repairs.
- Coordinated with vendors, customers, and other departments to resolve product issues in a timely manner.
Repair Manager
CTDI
Exton, PA
09.2016 - 12.2020
- Managed CTDI Daily P&L for Exton.
- Managed the Setup the AT&T Repair Inventory for Exton.
- Setup Repair and Return to Stock for both Verizon and AT&T Systems OLP+ for Exton.
- Reviewed repair orders and identified any potential problems or issues for resolution.
- Ensured that all repairs were performed according to manufacturer standards and specifications.
- Monitored the progress of technicians' work to ensure timely completion of repairs.
- Coordinated with vendors, customers, and other departments to resolve product issues in a timely manner.
- Developed training materials for new employees regarding repair processes and procedures.
Cisco Repair Supervisor
CTDI
West Chester, Pennsylvania
06.2009 - 09.2016
- Supervised and coordinated the bring up of ALU STDX-9000, CBX-500 & GX-550 system for Repair on both AT&T and Verizon.
- Also Helped the Development of many other systems for AT&T and Verizon Repair.
- Brought in the to CTDI the Spectronix XFP,SFP, SFP+ and QSFP tester which are widely used In CTDI for testing these devices outside of the manufactures frames in many cases.
- Supervised and coordinated the daily activities of repair technicians to ensure efficient workflow.
- Inspected equipment for malfunctions, diagnosed root cause and performed repairs as needed.
- Provided expertise in troubleshooting and repairing electronic and mechanical systems and components.
- Documented all service requests, maintenance activities, parts used and labor hours.
- Created detailed reports on repairs completed and submitted them to management for review.
Tellabs Department Section Head
CTDI
West Chester, Pennsylvania
06.2004 - 06.2009
- Developed and implemented strategies to improve operational efficiency of the section.
- Provided guidance and assistance to staff to ensure successful completion of tasks.
IT Support Specialist
CTDI
West Chester, Pennsylvania
06.1994 - 06.2004
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Installed and site management for PICs and STS system for Verizon and NYNEX as CTDI support technician.
Repair Technician Specialist
Decision Data
Willow Grove, PA
06.1984 - 03.1994
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
- Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
Repair Technician
Sonic Tronic
Cheltenham, PA
02.1979 - 03.1980
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
Education
MICROSOFT EXCHANGE SERVER
AMERITRAIN
Wayne, PA06.2000
MICROSOFT CERTIFIED SYSTEMS ENGINEER
AMERITRAIN
Wayne, PA03.2000
BASIC NETWORKING TECHNOLOGIES
AMERITRAIN
Wayne, PA10.1999
ELECTRONICS ENGINEERING TECHNOLOGY
RETS ELECTRONIC SCHOOL
Broomall, PA10.1982
High School Diploma -
Cheltenham High School
Wyncote, PA12.1979
Electronics Technology
Eastern Montgomery Vocational Tech. School
Upper Moreland PA.12.1979
Skills
- Facilities Maintenance
- Materials Requisition
- Inventory Replenishment
- Supply Coordination
Timeline
Repair Manager
CTDI
09.2016 - 12.2020
Cisco Repair Supervisor
CTDI
06.2009 - 09.2016
Tellabs Department Section Head
CTDI
06.2004 - 06.2009
Repair Manager / Part Procurement for Ciena
CTDI - Communications Test Design
06.1994 - Current
IT Support Specialist
CTDI
06.1994 - 06.2004
Repair Technician Specialist
Decision Data
06.1984 - 03.1994
Repair Technician
Sonic Tronic
02.1979 - 03.1980
MICROSOFT EXCHANGE SERVER
AMERITRAIN
MICROSOFT CERTIFIED SYSTEMS ENGINEER
AMERITRAIN
BASIC NETWORKING TECHNOLOGIES
AMERITRAIN
ELECTRONICS ENGINEERING TECHNOLOGY
RETS ELECTRONIC SCHOOL
High School Diploma -
Cheltenham High School
Electronics Technology
Eastern Montgomery Vocational Tech. School
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