Philip Haddad
Hospitality
Summary
Dedicated professional with a history of meeting or exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Always guest focused.
Overview
15
15
years of professional experience
9
9
Certification
Work History
Assistant General Manager -Role Eliminated
Holiday Inn NRG - Medical Center
12.2022 - 12.2023
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversee multiple hotel projects, some renovation / PIP related and other capex related projects.
- Conduct on-going job fairs to ensure we constantly have a pool of talent to consider for openings in every department.
- Heavy focus on food and beverage outlets, improving consistency and profitability.
- Actively engaged in Revenue Management conversations and decisions.
- Oversee very large crowds during special events as hotel becomes focal point.
Task Force Manager (Contract)
Alberigo Hotel Management
09.2021 - 11.2022
- Self-motivated, with strong sense of personal responsibility.
- Multi brand responsibility, Best Western, Candlewood Suites, Holiday Inn Express, Residence Inn, Courtyard and Comfort Suites.
- Ensured training, brand standard training was conducted and logged.
- Ensured hotels were "QA ready" at all times.
- Oversaw Quality Assurance audits.
- Conducted job fairs for properties who had talent needs, often in Austin and Bay City area.
- Oversaw accounting issues, both in collections and proper posting.
- Oversaw full Courtyard renovation.
- Assisted in procurement for future PIP items.
- Assisted in recruiting and interview General Managers.
- Task Forced as General Manager as needed.
General Manager
Courtyard By Marriott
11.2018 - 02.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Lead the revenue management weekly and daily meetings.
- Oversaw a major hotel flood rebuild.
- Was responsible for carrying out reduction in labor expenses during Covid, furloughed entire hourly staff members.
- During Covid, responsible for extreme cost reductions and closing of outlets and services.
- During Covid, first seventy five days, was responsible for working six days a week, twelve hour shifts and lived on property.
- Despite Covid, took hotel GSS from near Red Zone to two points from Green Zone as it relates to top box score.
- I was able to secure a six figure Covid relief grant for the hotel from the local convention and visitor bureau.
Task Force Manager (Contract)
Alberigo Hotel Management
01.2018 - 11.2018
- Skilled at working independently and collaboratively in team environment.
- Task Force General Manager of Holiday Inn Express.
- Recruited and trained General Manager.
- Covered multiple desk shifts.
- Assisted in with a hotel internet and cable long standing problem, discovered solution.
- Ensured Quality Assurance readiness.
- Implemented QA training binder and program.
- Rolled out IHG Five Ways program, brand standard, that was not in place.
Skills
- Procurement
- Process Improvement
- Price Structuring
- Profit and Loss Control
- Develop Policies
- Hotel Operations Management
- Brand Standards Audits
- Operations Oversight
- Procedural Optimization
- Performance Monitoring and Evaluation
- Ethical Standards
- Property Walks
- Inspecting Rooms
- Fosse
- Opera
- Choice Advantage
Certification
- Disney University graduate.
- Seven Habits of Highly Effective People course graduate.
- TownePlace. Suites General Manager Certification
- Courtyard by Marriott General Manager Certification.
- Marriott CFRST Strategic Alignment Certification.
- Marriott Sales Edge Certification.
- IHG General Manager Certification.
- Choice Hotels General Manager Certification.
- Texas Food Manager Certification.
- TABC Certification.
- CPR Certification.
- Level II Security Certification.
Additional Information
- FIRST Robotics Team Mentor
- FIRST Robotics Worlds Volunteer
- Pit Crew Volunteer Marching Band
Languages
Spanish
Limited Working
Timeline
Assistant General Manager -Role Eliminated
Holiday Inn NRG - Medical Center
12.2022 - 12.2023
Task Force Manager (Contract)
Alberigo Hotel Management
09.2021 - 11.2022
General Manager
Courtyard By Marriott
11.2018 - 02.2021
Task Force Manager (Contract)
Alberigo Hotel Management
01.2018 - 11.2018
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