PHILIP HARBERTS
Cedar Falls
Summary
Results-driven senior application support analyst with a proven track record of successfully collaborating with internal and external vendors to support and implement applications using standard tools and frameworks. Possessing extensive expertise in supporting SaaS technologies, conducting technical testing, and managing back-end applications. Known for strong troubleshooting abilities, analytical thinking, and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Application Support Analyst
Inovalon
08.2024 - Current
- Troubleshoot and support industry leading SaaS application (ScriptMed Cloud)
- Developed SQL queries and reports to meet diverse business requirements, ensuring data integrity and efficiency
- Acted as an escalation point for high-priority customer cases, delivering timely and effective solutions
- Developed comprehensive training programs for new analysts, enhancing team proficiency
- Led client-specific support initiatives, improving satisfaction and strengthening client relationships
Application Support Analyst
Inovalon
12.2022 - 08.2024
- Diagnosed and resolved technical challenges in a SaaS environment, documenting all solutions for future reference
- Troubleshoot and support industry leading SaaS application (ScriptMed Cloud)
- Created and implemented process improvements to enhance support team efficiency
Day Trader
Crusader Trading LLC
11.2020 - 01.2022
- Applied advanced analytics to assess market conditions and execute trades
- Collaborated with peers to interpret financial trends and devise trading strategies
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
Education
Certificate of Completion - SQL for data analysis and business intelligence applications
Udemy
02.2023
Software Developer Bootcamp -
Hawkeye Community College
11.2022
High School Diploma - undefined
AGWSR High School
Ackley, IA05.2010
Skills
- Analytical problem-solving
- SQL
- Python
- Customer support
- Training and mentoring
- Microsoft Azure
- Google Cloud
- Oracle Cloud Infrastructure
- JavaScript
- Nodejs
- HTML
- Angular
- Git
- GitHub
- DataDog
- ServiceNow
Certification
- SQL for Data Analytics and Business Intelligence, Udemy, 2023
- Front End Software Development, Promineo Tech, 2022
Timeline
Senior Application Support Analyst
Inovalon
08.2024 - Current
Application Support Analyst
Inovalon
12.2022 - 08.2024
Day Trader
Crusader Trading LLC
11.2020 - 01.2022
High School Diploma - undefined
AGWSR High School
Certificate of Completion - SQL for data analysis and business intelligence applications
Udemy
Software Developer Bootcamp -
Hawkeye Community College
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