Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
AVP\Electronic Banking Support
Enterprise Bank And Trust
San Diego, CA
02.2021 - Current
Performed routine office and customer service duties with focus on electronic banking.
Complied with department and company policies, procedures, audit guidelines and regulations.
Compiled information, entered account data into computer and created necessary forms and documents to open account.
Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
Managed customer service inquiries and pinpointed and implemented proper path to resolution.
SVPOperations Manager
Seacoast Commerce Bank
San Diego, CA
05.2012 - 02.2021
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
AVP\Banking Systems
1st Pacific Bank
San Diego, CA
08.2003 - 10.2010
Identified opportunities to improve business process flows and overall departmental productivity.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Established performance goals for department and provided methods for reaching milestones.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Led 5 member manufacturing and product operations for the Electronic Banking Team.
Construction Portfolio Manager, Bank Officer at Enterprise Bank and Trust CompanyConstruction Portfolio Manager, Bank Officer at Enterprise Bank and Trust Company