Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

PHILIP LANCE

El Monte

Summary

IT professional with extensive experience at Walt Disney Company, specializing in systems analysis and large-scale database design. Demonstrated ability to enhance operational efficiency and deliver innovative solutions. Proficient in SQL and skilled in fostering team collaboration, consistently achieving project goals ahead of schedule.

Overview

41
41
years of professional experience

Work History

Airbnb Host

Airbnb
Southern California
06.2016 - Current
  • Professional achieving 5-star ratings and Super Host status.
  • Successfully serviced hundreds of guest stays without any issues.
  • Oversee marketing and sales by responding to all inquiries within 24 hours resulting in high booking rates and low vacancy rates.
  • Troubleshoots problems and resolves them in a timely manner.
  • Providing quality accommodations resulting in repeat business.

IT Contractor

Insight Global
Southern California
04.2011 - 11.2011
  • Function as Team Lead in team-based hardware installation project.
  • Mentored all development installers within the division to ensure complete and ongoing follow through on all positions fundamentals.
  • Setup and configured 50+ Albertson stores IBM POS system, including self checkout terminals to SuperValue NCR POS.
  • Installed new and recycled NCR/IBM personal computer, printer, scale/scanner, pinpad, & LCD display.
  • Maintain accurate record of installation including, quantities, serial numbers and asset numbers of installed hardware.
  • Participated in staging and integration of IT hardware.
  • Participation in final disposition of items removed during project.
  • Maintain constant adherence to Inventory Control practices and standards.
  • Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environment.

Technical Manager

Play N Trade
Pasadena
01.2007 - 01.2010
  • Provided customer service through equipment replacement, repair, maintenance, reconfiguration, and installation of POS hardware/software.
  • Trained new technicians to improve territory operations and time utilization.
  • Installed, de-installed software applications and TFTP backup data to and from mainframe.
  • Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
  • Provided technical assistance with network access, printing and application software operation.
  • Performed routine maintenance and user file backups.

Operations Manager

Tri City Carwash
Victorville
01.2005 - 01.2007
  • Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Managed revenue and expenses to reflect budget constraints.
  • Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

Sr. Programmer/Analyst

Walt Disney Company
Burbank
01.2000 - 01.2004
  • Provided systems analysis, design, and large-scale database design.
  • Developed, tested, and implemented mission critical systems throughout.
  • Duties and responsibilities included programming, analysis and design of Disney's vendor managed inventory, order entry, inventory control, retail merchandising, store transfers, warehousing and automated stock picking systems.
  • Responsible for programming, analysis and systems design of a Demand planner forecast package which was implemented under schedule and under budget.

Consultant

Lander Company, Inc
Englewood
01.1999 - 01.2000
  • Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Created utilities to Email AS/400 files and reports as text and MS Excel mail attachments.
  • Enhanced AS/400 Interactive subfile programs to allow users to export data into MS Excel.
  • Taught fellow developers how to use embedded SQL in RPG, giving flexibility to users to allow dynamic record selection for reports and interactive programs.

Consultant

Walt Disney Company
Burbank
01.1996 - 01.1999
  • Enhanced the inventory promotion system, which allowed first time and promotional orders for stores without set inventory or established model stocks.
  • Created a sales forecast system that allowed production planning to predict upcoming sales.
  • Created warehouse production reports using order replenishment previews to allow the distributing warehouses to be aware of immediate upcoming orders.
  • Set up data feeds for POS, Inventory, and orders using FTP connectivity from SEQUEL Servers to the AS/400.

Sr. Programmer/Analyst

Paula Financial
Pasadena
01.1995 - 01.1996
  • Involved in the full project life cycle of a worker's compensation and account management system.
  • Designed and debugged custom insurance routines including account adjustments, statement processing, and customer record queries.
  • Created dynamic insurance forms using IBM's advance function for printer overlays.

Programmer/Analyst

VAC Service Corporation
Middletown
01.1991 - 01.1994
  • Developed and integrated technologies to support operational and technical needs.
  • Recognized for excellent problem-solving skills, various program developments, and project management capabilities.
  • Designed, developed and implemented the following systems: Inventory tracking, Replacement Tracking, Professional Dealer Service Association.
  • Introduced UIM menus as an alternative to RPG controlled subfile menus.
  • Established remote downloads using a dynamic selection method.

Operator/Associate Programmer

NATL Guard Logistics Service Support Office
Newburgh
01.1985 - 01.1991
  • Established communication links between local and remote systems.
  • Maintained, modified and enhanced the Army LASSO system.
  • Wrote detailed operational procedures.

Education

A.S - Computer Science

Orange County Community College/Suny Orange
01.1990

Skills

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 11
  • OS 400
  • MS Office Suite
  • MS Word
  • Excel
  • PowerPoint
  • MS FrontPage
  • TCP/IP
  • SQL
  • PCs
  • Routers
  • Switches
  • Hubs
  • Laptops

Awards

  • The Army Achievement Medal
  • The Army Service Ribbon
  • National Defense Service Medal
  • Army Reserve Component Achievement Medal

Timeline

Airbnb Host

Airbnb
06.2016 - Current

IT Contractor

Insight Global
04.2011 - 11.2011

Technical Manager

Play N Trade
01.2007 - 01.2010

Operations Manager

Tri City Carwash
01.2005 - 01.2007

Sr. Programmer/Analyst

Walt Disney Company
01.2000 - 01.2004

Consultant

Lander Company, Inc
01.1999 - 01.2000

Consultant

Walt Disney Company
01.1996 - 01.1999

Sr. Programmer/Analyst

Paula Financial
01.1995 - 01.1996

Programmer/Analyst

VAC Service Corporation
01.1991 - 01.1994

Operator/Associate Programmer

NATL Guard Logistics Service Support Office
01.1985 - 01.1991

A.S - Computer Science

Orange County Community College/Suny Orange

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