Philip Pierre-Louis
Chicopee,Massachusetts
Summary
Dedicated Driver focused on satisfying passengers with fast, professional service. Runs smooth, efficient routes without issue to meet schedules and exceed expectations. Understands DOT rules and basic vehicle maintenance.
Overview
24
24
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
Boston, MA
11.2017 - Current
- Over 14,000 trips completed since 2017 with a 4.9-star rating for customer service and delivery.
- 51 trips completed per week, on average.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Responded to customer inquiries in a timely manner via phone or text message.
- Navigated routes using GPS systems for efficient delivery of passengers.
Dispatcher
National Express Transit Corporation
Boston, MA
06.2010 - 03.2018
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatcher
Joint Venture - The Ride
Boston, MA
05.2003 - 05.2010
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
Certified Nursing Assistant
Goddard House Assisted living
Boston , MA
08.2000 - 12.2005
- Participated in educational programs related to nursing assistant skills development.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Education
Certificate - Automotive Mechanics
Automotive Technology Certificate
TAD Technical Institute 07-1996
Some College (No Degree) - Business Management
Bunker Hill Community College
Charlestown, MASkills
- Vehicle Maintenance
- Customer Engagement
- Defensive Driving
- Route Planning
- Safety Equipment Verification
- Valid Driver's License
Languages
English
Professional
Haitian Creole
Professional
Timeline
Rideshare Driver
Uber And Lyft
11.2017 - Current
Dispatcher
National Express Transit Corporation
06.2010 - 03.2018
Dispatcher
Joint Venture - The Ride
05.2003 - 05.2010
Certified Nursing Assistant
Goddard House Assisted living
08.2000 - 12.2005
Certificate - Automotive Mechanics
Automotive Technology Certificate
Some College (No Degree) - Business Management
Bunker Hill Community College
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