Philip Rivera
Oro Valley,AZ
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent, Houseman, Bellman
Hampton Inn By Hilton
6971 S Tucson Blvd
05.2018 - Current
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Coordinated guest transportation as requested.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Notified front desk manager of any guest issues in need of additional attention.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Collected room deposits, fees, and payments.
- Escorted guests to assigned rooms and transported luggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Explained important features of guest rooms to travelers.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
Merchandise Handler
Gale Insulation
Tucson, AZ
06.2016 - 05.2018
- Stocked shelves, racks and cases with new or transferred merchandise.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Pima Community College
Tucson, AZ05.1997
Skills
- Automated Telephone Systems
- Conference and Meeting Planning
- Administrative Support
- Records Preparation
- Verifying Reservations
- Problem-Solving Skills
- Hotel Reservations
- Hospitality service expertise
- Telephone Reservations
- Credit and Cash Payments
- Concierge Services
- Two-Way Radio Operation
- Guest Services
- Room Assignments
- Sales Expertise
- Transportation Arrangements
- Guest Satisfaction
- Creative Solutions
- Posting Charges
- Customer Service
- Checking Guests In and Out
- Guest Inquiries
- Listening Skills
Sports Fan
I am a Big Sports Fan who enjoys a good debate. i don't have a specific favorite team. Just Enjoy the banter that comes along with Sports debating.
I also enjoy Hiking and just being goofy with the kids, as we are all kids at heart. I Am highly motivated and hard working. I like to believe i bring a positive Element to any environment..
Timeline
Front Desk Agent, Houseman, Bellman
Hampton Inn By Hilton
05.2018 - Current
Merchandise Handler
Gale Insulation
06.2016 - 05.2018
High School Diploma -
Pima Community College