Summary
Overview
Work History
Education
Skills
Timeline
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Philip Schiavo

Barrington,NH

Summary

Accomplished ASM, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

31
31
years of professional experience

Work History

ASM- Opereations

Lowes
Greenland, NH
11.2023 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Inventory captain, worked with all departments to ensure they where ready ensuring an accurate count for the store.

ASM - Operations

Lowe's
Seabrook, NH
02.2021 - 11.2023
  • Help to create an environment of team work across the store, to ensure all tasks could be completed in a timely manner.
  • Worked with store manger to increase staffing levels.
  • Walked weekly with department supervisors to ensure department standards are up to company brand expectation
  • Promoted numerous associates, helped them to achieve success in those roles.
  • Helped the store to achieve sales goals, getting winning together for associate payouts.
  • Made myself available for all associates. Associates around the store are comfortable coming to me for solutions to problems. Ensured all associates are comfortable with the open door.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved BEST score by 22% in 2023.

ASM

Lowe's
Greenland, NH
10.2011 - 02.2021
  • During this time I have covered all areas of the store as an ASM. Was successful in each role and asked to take on the others to help the store improve and achieve sales and service goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Captain for P51 project, managed day and night crew to ensure store was safe and customers could shop while project going on.
  • traveled to multiple stores for extended stays to help with staffing and inventory opportunities.
  • Helped the store achieve store recognition as top store in the division in 2013, resulting in numerous associates getting cash prizes.
  • Take the lead in all associate celebrations, ensuring that there is enough for all shifts including one task team so that all feel included and appreciated.
  • Inventory captain numerous years, ensured the store was ready for inventory. Walking weekly and sending work lists out to ensure that we had an accurate count during inventory.

ASM

Lowe's
Epping, NH
05.2008 - 10.2011
  • During this time I have covered all areas of the store as an ASM. Was successful in each role and asked to take on the others to help the store improve and achieve sales and service goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Take the lead in all associate celebrations, ensuring that there is enough for all shifts including one task team so that all feel included and appreciated.
  • Inventory captain numerous years, ensured the store was ready for inventory. Walking weekly and sending work lists out to ensure that we had an accurate count during inventory.
  • Helped the store achieve store of the year in 2009.

Store Manager

KB Toys
Kittery, ME
11.2006 - 04.2008
  • Managed inventory control, cash control and store opening and closing
  • Ran day to day operations of store, responsible for all hiring and training.
  • Completed day-to-day duties accurately and efficiently.

ASM

Walmart
Epping, NH
11.2003 - 11.2006
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • During time here covered areas in both grocery side and general merchandise side of the store.

Software Engineer

Liberty Mutual
Portsmouth, NH
02.1993 - 10.2003
  • Identified opportunities for process improvements to decrease in support calls.
  • Established clear system performance standards and wrote specifications.
  • Coordinated with project managers to meet development timelines and plan testing.

Education

Associate of Arts -

University of New Hampshire
Durham, NH
05-1992

Skills

  • Problem Resolution
  • Friendly, Positive Attitude
  • Critical Thinking
  • Organizational Skills
  • Verbal Communication
  • Organization and Time Management
  • Leadership

Timeline

ASM- Opereations

Lowes
11.2023 - Current

ASM - Operations

Lowe's
02.2021 - 11.2023

ASM

Lowe's
10.2011 - 02.2021

ASM

Lowe's
05.2008 - 10.2011

Store Manager

KB Toys
11.2006 - 04.2008

ASM

Walmart
11.2003 - 11.2006

Software Engineer

Liberty Mutual
02.1993 - 10.2003

Associate of Arts -

University of New Hampshire

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Philip Schiavo