Timothy Yow
Fayetteville,NC
Summary
Results-oriented Intelligence Operations Specialist with a proven track record in enhancing customer satisfaction through effective problem resolution and process optimization.
Overview
21
21
years of professional experience
Work History
Intelligence Opereations Specialist
Crimson Phoenix
Fayetteville, NC
08.2005 - Current
- Designed and executed processes for customer reception staging and onward movement integration.
- Designed and established training documentation to improve team competency and information exchange.
- Executed tasks in alignment with company policies, consistently delivering quality work.
- Spearheaded continuous improvement initiatives by pinpointing opportunities for process optimization.
- Elevated customer satisfaction through effective problem-solving initiatives and efficient handling of complaints to foster loyalty.
- Collected, structured, and entered data into digital database to enhance data accessibility.
- Analyzed business systems and procedures, delivering actionable recommendations to meet shifting operational requirements.
- Administered database systems to ensure accurate tracking and analysis of operational data.
- Executed comprehensive reviews of operations to pinpoint inefficiencies.
- Collaborated with stakeholders to develop targeted improvement plans that support customer goals and drive mission success.
Deputy Program Manager
Cyberspace Solutions Inc
Reston, VA
11.2009 - 10.2015
- Analyzed existing processes and designed strategic frameworks to enhance program efficiency and streamline resource management.
- Coordinated communication efforts with stakeholders to maintain project alignment and proactively resolve customer challenges.
- Guided junior staff to cultivate professional development and elevate team performance.
- Analyzed project metrics to identify improvement areas and drive operational excellence.
- Managed recruitment processes and supervised staff to achieve established performance and quality benchmarks.
- Provided regular updates on project status to enhance customer engagement and satisfaction.
- Administered and supervised program operations, upholding compliance with relevant policies and regulatory standards.
- Designed comprehensive employee recognition program to acknowledge and reward outstanding performance.
Education
Forestry
North Carolina State University
Raleigh, NCAssociate of Arts - Russian
Defense Language Institute, Foreign Language Schools
Monterey, CA08-1998
Skills
- Customer service expertise
- Proficient in problem resolution
- Quality management
- Stakeholder relationship management
- Process optimization
- Collaborative knowledge exchange
- Cross-functional teamwork
- Effective problem resolution
Accomplishments
- Planned, developed and implemented RSOI program to meet emerging customer needs to manage over 500 new, multi-service personnel arriving to unit on an annual basis.
- Selected to service on customer's Mobile Evaluation and Assessment Team to recruit civilians, contractors and service members from all branches.
- Authored program to evaluate and recruit junior enlisted candidates for customer's mission.
- Developed and established Site Manager concept to manage contractor movement abroad, resulting in increase of customer Command and Control and minimizing international incidents.
Languages
Russian
Professional Working
French
Professional Working
Ukrainian
Elementary
Timeline
Deputy Program Manager
Cyberspace Solutions Inc
11.2009 - 10.2015
Intelligence Opereations Specialist
Crimson Phoenix
08.2005 - Current
Forestry
North Carolina State University
Associate of Arts - Russian
Defense Language Institute, Foreign Language Schools