Philip (Don) Wolfe
Beaverton,OR
Summary
Technical operations professional with comprehensive experience in optimizing systems and processes. Proven track record in enhancing operational efficiency, driving project success, and fostering team collaboration. Adept at managing cross-functional teams, solving complex technical issues, and adapting to dynamic environments. Strong leadership, strategic planning, and communication skills valued by employers.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Install/Service Supervising Tech-Operations Manager
Brinks - ADT - Everon Solutions
Beaverton, OR
08.1995 - Current
- Streamlined operational processes to enhance efficiency and reduce response times.
- Led cross-functional teams in implementing technology solutions for service delivery improvements.
- Developed training programs for staff to ensure compliance with industry standards and best practices.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Oversaw vendor relationships to optimize procurement strategies and service contracts.
- Directed strategic initiatives aimed at expanding market reach and enhancing customer engagement efforts.
- Contributed to business growth by participating in strategy development meetings with senior management.
- Facilitated communication between departments to support seamless project execution and customer satisfaction.
- Implemented quality assurance protocols to maintain service excellence and operational integrity.
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
Operations Team Manager
ADT LLC/Protection One
01.2010 - 01.2016
- State of OR Supervising Electrician
- Streamlined operational workflows to enhance efficiency in service delivery.
- Developed training programs to elevate team performance and knowledge retention.
- Implemented process improvements that reduced response times for customer inquiries.
- Analyzed operational data to identify trends and optimize resource allocation.
- Oversaw compliance with industry standards, ensuring safety and regulatory adherence across operations.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Reduced operating costs by identifying areas of waste and implementing cost-saving measures.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
Reserve Police Officer
Carlton/Yamhill Police Department
Yamhill, OR
01.1999 - 01.2007
- Enforced laws and regulations to maintain public safety and order.
- Conducted routine patrols in designated areas to deter criminal activity.
- Collaborated with community members to foster positive relationships and trust.
- Responded to emergency calls, providing critical support during incidents.
Emergency Medical Dispatcher
Pacific Rim Communication
Federal Way, WA
01.1991 - 01.1995
- Coordinated emergency response efforts, ensuring timely dispatch of medical services.
- Utilized advanced communication systems to relay critical information to first responders.
- Monitored multiple emergency lines, prioritizing calls based on urgency and severity.
- Trained new dispatchers on protocols and use of emergency management software.
Education
GED -
Beaverton High School
Beaverton, ORSkills
- Problem Solving
- Project Management
- Branch/Team Management
- Budget Management
- Microsoft Office Proficiency
- Customer support
- Hardware troubleshooting
- Service delivery
- Operating systems
- Technical leadership
- Teamwork and collaboration
Accomplishments
- Current Oregon LEA license
- Oregon DPSST Certified
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team as high as 25 staff members.
Certification
- Oregon LEA
- NBFAA Certification
- DPSST
Timeline
Operations Team Manager
ADT LLC/Protection One
01.2010 - 01.2016
Reserve Police Officer
Carlton/Yamhill Police Department
01.1999 - 01.2007
Install/Service Supervising Tech-Operations Manager
Brinks - ADT - Everon Solutions
08.1995 - Current
Emergency Medical Dispatcher
Pacific Rim Communication
01.1991 - 01.1995
GED -
Beaverton High School
LEADERSHIP
Successfully led multiple teams across multiple regions to exceed installation/service goals while maintaining excellent customer satisfaction scores. Supervising Electrician for Oregon pulling permits and overseeing all submittals.